yes, on the exclusion part. Problem is the program is never logged within the TruScan detection since the system locks up. This is a program from Horizon Software called VBOSS. Well, that is what I see, not sure about much more of it. The program does dump a few system files in the system32 directory and will create a few registry entries once installed.
However, I have put an exclusion for the entire directory on the server the client is installed from. On the file name itself.
Still no go.
We do have a ticket open with support but haven't heard back yet since RU6 was released. I will double check tomorrow.