Endpoint Protection

Hi Everyone.

Please guide me, What should I do now all the Updates related to

1) Antivirus and Anti Spam Protection
2) Network Threat protection

Are successfully downloaded on SEPM and all client Machine while Proactive Threat Protection Manager is not taking update showing the logs below on SEPM.



September 30, 2009 1:01:24 PM GMT+05:00:  LiveUpdate succeeded.   [Site: Site AVserver]  [Server: AVserver]
September 30, 2009 1:01:24 PM GMT+05:00:  LUALL.EXE finished running.  [Site: Site AVserver]  [Server: AVserver]
September 30, 2009 1:01:24 PM GMT+05:00:  LUALL.EXE successfully updated the content. Return code = 0.  [Site: Site AVserver]  [Server: AVserver]
September 30, 2009 1:01:13 PM GMT+05:00:  SESM AntiVirus Client Win32 [11.0.3001] is up-to-date.    [Site: Site AVserver]  [Server: AVserver]
September 30, 2009 1:01:10 PM GMT+05:00:  TruScan proactive threat scan engine Win32 11.0 failed to update.  [Site: Site AVserver]  [Server: AVserver]
September 30, 2009 1:01:08 PM GMT+05:00:  TruScan proactive threat scan commercial application list Win32 11.0 failed to update.  [Site: Site AVserver]  [Server: AVserver]

Please share your ideas to resolve this issue.  I have searched all the post but did not find the solution.

Thanks in Advance.

Rashid Kamal

Try this

1. Stop Symantec Endpoint Protection Manager (service)
2. Delete Folder %Program Files%\Symantec\Symantec Endpoint Protection Manager\Inetpub\content
3. Run %Program Files%\Symantec\Symantec Endpoint Protection Manager\bin\LuCatalog.exe -update
4. Run LuAll
5. Wait for Updates
6. Start Symantec Endpoint Protection Manager (service)
7. Run Symantec Endpoint Protection Manager (application)
8. Wait 30-40 min and discover Admin/Servers/Local Site/Show LiveUpdate Downloads that the updates are up-to-date
You can refer following article also
How to clear corrupt Virus Definitions from SEPM
http://www.symantec.com/connect/articles/how-clear-corrupt-virus-definitions-sepm

 

Thanks Aravind, I tried but no luck. Still returning the same error. Can any body help me out ????

Uninstall Liveupdate from add or remove programs and deleted all content related to Liveupdate.
Repair SEPM and install Liveupdate once again. 

 Try this also
How to Uninstall and Reinstall LiveUpdate When a Symantec Endpoint Protection Manager or Symantec Endpoint Protection Client is Installed
http://service1.symantec.com/SUPPORT/ent-security.nsf/docid/2007100907303548

Hi,

      Please try the following : -

Select Edit site properties->liveupdate->content type to download,select all
Do liveupdate again
When liveupdate finishes check for the PTP definitions and they are OK then, restore the old setting.

Unstalled Live Update and followed the procedure mentioned in the support side but still the same problem.