Proactive Threat Protection Turns Disabled as soon as Computer Restarts
Updated: 21 May 2010 | 6 comments
This issue has been solved. See solution.
Environment:
1 server (Windows 2003) and 17 clients
All 17 computers are installed with 11.0.4000.2295 and the server has SEPM with SEP installed.
10 computers out of 17, Proactive Threat Protection Disables as soon as Computer Restarts.
When we Click on the Fix Button, the SEP runns fine...
Have no errors in regards to the Application Logs & System Logs in the Event Manager
All the Virus defintions are up to date.
All the Computers are having PeachTree Software installed.
When I checked the VPdebug Logs found this error:
Error 0x80070002 occured enabling AV alerts
Any idea on this???
discussion Filed Under:
Comments
Check this KB out: Proactive
Check this KB out:
Proactive Threat Protection on clients will not automatically start after reboot - http://service1.symantec.com/SUPPORT/ent-security.nsf/docid/2008070911062648
Mithun TRY THIS
Under HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\SERVICES\SmcService added Multi String Value “DependOnService”, with Data as “SENS” .
Rebooted the machine
Prachand Kumar MCSE-2003 Symantec Technical Specialist (SCTS)
Solution
Thanks Prachand...
Well.
The Solution seemed to work for me...was
1) Went to Antivirus / Antispyware Policy > Truscan Proactive Threat Scans and Checked the Box for "Scan for Key Loggers" --> seemed somebody had turned it off.
2) Upgrading all the computers to 11.0.4202.....
:)
Thanks Guys...
Mithun Sanghavi
Symantec Technical Support Engineer, SEP
MIM | MCSA | SCTS | ITIL v3
Follow me on Twitter: @mithun_sanghavi
Don't forget to mark your thread as 'SOLVED' with the answer that best helped yo
Did checking the "Scan for
Did checking the "Scan for Key Loggers" box made the PTP to work normally......?...that's odd...isnt it?
De facto when AV does something, it starts jumping up and down, waving its arms, and shouting "Hey! I found a virus! Look at me! I'm soooo goooood!"
I checked the doc
Hi Sandeep,
I checked the doc mentioned by cycletech, seems like the check box has done the trick,
http://service1.symantec.com/SUPPORT/ent-security.nsf/docid/2008070911062648
Need to figure out the reason.. :)
Please don't forget to mark your thread solved with whatever answer helped you : ) Rafeeq
Check out the link below for
Check out the link below for additional info:
Proactive Threat Protection shows disabled and does not update definitions after install
http://service1.symantec.com/support/ent-security.nsf/docid/2009042409224048?Open&seg=ent
;-)
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