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Proactive threat scan is disabled

Created: 16 Jan 2008 • Updated: 02 Mar 2009
Hi,
 
In one of the client computers, the proactive threat scan is disabled and is waiting for updates and it does not go away even with live updates. The sytem logs generates the below message
Date and Time Event Computer User Logged By Description 1/15/2008 19:22 TruScan known applications load error CIPCP4L00535 SANYALS-KN-TM TruScan TruScan has generated an error: code 14: description: CAL Failure
 
The below log gives the client info.
 
Engines
-------
SymEvent:  12.4.0.24
Auto-Protect Kernel Driver:  10.2.2.5
Auto-Protect User Mode Interface:  10.2.2.6
LiveUpdate:  3.3.0.61
NAVAPI:  4.2.0.8
Common Client:  106.3.6.2
Decomposer:  3.15.3
Tamper Protection:  3.3.3.14
Eraser:  7012356.53

Definitions
-----------
Definitions Pattern:  2645525 r21 (77540)
SyKnAppS:  1.5.0 (71105033)
SyKnAppS:  MicroDefsB.CurDefs (80114040)
COH:  6.1.0 (70808001)
IPS Serial Number:
Operating System
----------------
Windows XP Professional
5.1.2600 Service Pack 2 (Build 2600)
 
Any help would be highly appriciated.
Thanks.