Endpoint Protection

Hi

We have SEP 12.1.4 and one of our client does not have updataed Proactive Threat Protection

on status it show, what coudl be reason, even I have downloaded manually signature file from symantec site but not updated

Virus & Spyware Threat

March 23, 2014 r20

Proactive Threat

January 4, 2014 r15

Network Threat

March 21, 2014 r11

regards

On what OS your client is running at? Have you tried running liveupdate manually on the client? Does it have any error?

Kindly see the link, hope this helps

http://www.symantec.com/business/support/index?page=content&id=HOWTO59193

Best Regards,

go to add/remove programs,

select sep

remove ptp

reboot

go to add/remove programs,

select sep

install ptp

update the policy, this method worked for me all the time :) 

Hi,

Try to clear out the definitions of your SEP client>See Aeschylus post above.
Then once cleared out, try to run liveupdate.

Regards,

JM
 

Please reinstall the PTP on the system and check.

OR,

Please find below step Symantec Proactive Thereat Protection OFF

Proactive Threat Protection (or Truscan) is referred to as SymHeurProcessProtection within the client registry.
(Please take a back up of the registry before deleting)
Delete the key HKEY_LOCAL_MACHINE\SOFTWARE\Symantec\Symantec Endpoint Protection\AV\Storages\SymHeurProcessProtection
Upon Deleting the KEY it becomes Green and shows waiting for update (In case PTP is OFF)
Repair the SEP from add or remove program
This will update the PTP

https://www-secure.symantec.com/connect/forums/ptp-malfunctioning

Have you tried running a repair?

this issue is only on single client then you can clean the definition and check the update status come change.

How to clear out definitions for a Symantec Endpoint Protection 12.1 client manually

HI,

Any update regarding this issue??

Hi

I have unistalled SEP 12.1.4 client from server and restarted the server then I have installed the SEP client again on server but after three four hours the Proactive threat showing same old date while other two components virus and network threat are OK.

Thanks

Hi GOlani,

Have you try to create new SEP installer package and deploy it to your Server??

Regards,

JM

Enable sylink logging to see what's going on. Are any other clients out of date?

Please try running Symhelp... might complain about corrupt defs.

worth giving a try to these steps.. 

go to add/remove programs,

select sep

remove ptp

reboot

go to add/remove programs,

select sep

install ptp