Problem In 2011
Created: 16 Jan 2011 | 23 comments
Hi,
i'm using SEP for manage over 8000 client
I have Problem with my SEPM entering 2011. Virus deviniton distribution on SEPM not updated.
you can see this pic below
But actualy,all my client in all branch is update on SEP.this is one example. this is capture SEP on my own PC today
this is another screenshoot for analysis
1. My PC status on SEPM.
2. almost Gup show 2010-12-01 as the last updates
3. liveupdate download
![](http://s533.photobucket.com/albums/ee339/oeoet84/symantec/?action=view&current=untitled4.jpg" target="_blank"><img src="http://i533.photobucket.com/albums/ee339/oeoet84/symantec/untitled4.jpg" border="0" alt="Photobucket"></a>)
How to ride this issue?
Thanks in advance
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the SEPM Is updated with teh
the SEPM Is updated with teh latest definition, also the client shown over here is updated bit does not reflect proprly on the SEPM console, this could be becuase of SEPM overloaded.
What is the DataBase used?
Reatsrt the SEPM and Database services and see if it changes it's status!
Cheers!
Pete
Help Link: http://www.symantec.com/business/support/overview.jsp?pid=54619
Hi Pete, i'm using Microsoft
Hi Pete,
i'm using Microsoft SQL 2005 for database.
since this problem is detected, I've done what you suggested Pete, but no effect occurred
run the sepsupport tool, and
run the sepsupport tool, and see what all errors are seen?
did you repair the SEPM, if not can you try?
Cheers!
Pete
Help Link: http://www.symantec.com/business/support/overview.jsp?pid=54619
Hi pete, last night i'm
Hi pete,
last night i'm Running SEP support tool in my SEPM server,
from there I know,my C drive are low.
this is the result :
"Drive C:\ has 1.00 GB free space which is less than the required 8GB. (4GB for the server and 4GB for the database.) "
For this issue, next month I had scheduled for migration to new machines, along with the relocation of our data centers.
the effect after running the tool, CPU proses in the server decreases. usualy always 100% :)
Hi Pete, thanks for the
Hi Pete,
thanks for the advice given, I will try running the tool.
I'll let you know about its development
please check folder program
please check folder program files\symantec\sepm\data\inbox\agentinfo\
how much files are there
if more than 10 - restart SEPM service
Hi Viachaslau, I have
Hi Viachaslau,
I have followed your instructions, i restart the SEPM service but nothing happens,
total file in this folder is over 42,000 file.should i remove the content?
in this folder there are 2 type of file
1. dat
2.tmp
Which is safe to delete?
regards
Priya
do not delete content - SEPM
do not delete content - SEPM will apply those files in some time
after files will be less than 20 - check console
firstly you need to free up
firstly you need to free up space on the server. if the agentinfo files are accumlated for long, it's rare that files will be processed until known issues are fixed.
Cheers!
Pete
Help Link: http://www.symantec.com/business/support/overview.jsp?pid=54619
any news?
any news?
so,what should I do with the
so,what should I do with the agentinfo folder as the best step?
need advice
Priya
nothing SEPM sometimes
nothing
SEPM sometimes freezes and it do not read info from clients (that is why you have not up-to-date info in console and too much files in agentinfo folder)
after service restart SEPM begin to read files and delete them
so you should only wait))
Do you have a GUP in place
Do you have a GUP in place and are these clients connecting to it for content updates?
Is the GUP online and updating?
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Security Best Practices
Hi Brian, yes I have about 78
Hi Brian,
yes I have about 78 GUP.
All clients in GUP don't have problem about connection and content update.
they online And Updating. (green dot marked)
Hi Priya, Try
Hi Priya,
Try giving "Everyone" FULL permission or at least READ and WRITE permission on C:\Program Files\Symantec\Symantec Endpoint Protection Manager\data\inbox folder and Sub folders.
HI Sid, since starting the
HI Sid,
since starting the implementation SEP in My office, I have implemented FULL permission in that directory.
I am interested to perform the procedure according to the link below
http://www.symantec.com/business/support/index?page=content&id=TECH95059&locale=en_US
maybe this can help me :D
Regards,
Priya
Wheter client is showing
Wheter client is showing online status in the SEPM console?
Delete one client from SEPM (right click on the client and click on delete) .Then restart the smc service in the client (Start-->run type smc -stop for stopping the service and smc -start for starting the service) and see wheter it is appearing back in the server...
Please don't forget to mark your thread solved with whatever answer helped you : ) Thanks & Regards Aravind
Hi AravindKM, Before i
Hi AravindKM,
Before i starting post this issue in the forum,
I've done what you suggested, but no any changes :(
Best Regards,
Priya
Then it may be due to some
Then it may be due to some free space issue in the server.How may clients you have and what is the configuration of your server?You are using SQL DB or Embedded DB?
Please don't forget to mark your thread solved with whatever answer helped you : ) Thanks & Regards Aravind
Yes AravindKM, Pete and you
Yes AravindKM,
Pete and you may be right, maybe this issue about some Free space,
next month I had scheduled for migration to new machines and expand our storage, along with the relocation of our data centers.
there are about 8000 client that are managed .we using Microsoft SQL 2005 for database.
I wonder if there are files that can be deleted to increase the free space?
I will immediately notify after migrating to new server.
Regards,
Priya :)
Hi Priya, I've had this issue
Hi Priya,
I've had this issue for few clients... steps taken was the same as suggested by AravindKM.
Well i call my problem as 'duplicate entries' .. after i have deleted my affected clients from SEPM, it re-appear under 'My Company' group
Btw what version of SEPM and SEP are you using?
regards,
Hi Cus, I have experienced
Hi Cus,
I have experienced the same thing about 'duplicate entries'.
but I think this is a different issue.
a few hours ago,I tried again what is suggested by AravindKM.
and this is what happened
before :
After :
The status is Not reporting,
below picture is my version Of SEPM and SEP
I know this is not the latest version,
do I have to upgrade their versions ?
Regards,
Priya :)
I would recommend it. The GUP
I would recommend it. The GUP technology has improved quite a bit since this version.
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Security Best Practices
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