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Problem accessing Microsoft Exchange individual mailboxes in clustered env

Created: 03 Feb 2005 • Updated: 22 May 2010 | 4 comments

We have setup a Hosted exchange environment running off Windows 2003 with Exchange 2003. Veritas has been successfully installed and is working 99%. We have run into one problem however with backing up exchange individual mailboxes. When attempting to access the individual mailboxes, a dialog box appears prompting for the account to use to access the resource. Accounts have been created that have full administrator and exchange enterprise permissions but this does not help. Even using the primary exchange account that was used to setup the forest does not work.

Please note the following: We are running clustered nodes of exchange 2003. 2 passive and one active node. When attempting to access the virtual server where the mailboxes are hosted, the dialog box appears (specify logon account to access this resource)

We urgently need assistance and would really appreciate some feedback

Many thanks and kind regards,

Fayaz Cajee

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Ameet Thakkar's picture

kindly carry out the following steps and re-send the following information.
1. Create a backup job, only for the Exchange mailboxes and start Sgmon. Put Remote Agent in debug mode.

Refer the following technote to put the job engine in debug mode.
Title:- How to enable or disable "debug logging" in VERITAS Backup Exec (tm) 9.x on Windows NT 4.0, Windows 2000, Windows XP, and Windows 2003 platforms

Refer to the below technote and apply the solution on the cluster nodes:

Refer the following technote and steps mentioned below:- ( it will help you designate proper rights for the Backup Exec Account that you may use.)

To configure Exchange Server please follow the steps given below.
1) Create a new user in Active Directory. Make newly created user a member of Domain Admin and local Administrator group.

2) Create a mailbox for newly created user. Send a mail to newly created mailbox from different mailbox.

3) For Exchange 2003 Start Exchange System Manager and by right clicking the Organization object grant new user a "Full Administrator" role.

4) Start Backup Exec, create a Logon account for newly created mailbox enabled user. Make sure this logon account is common logon account and default logon account for the Backup Exec.

To accomplish this follow the steps given below.
-Start Backup Exec
-Select Tools > Wizards > Logon account wizard -Add new logon account, type in the credential for the new account.
-Make this account a common logon account.
-Make this account a default logon account -Complete the wizard.
5) Log out from the Backup Exec server, and log on to the Backup Exec server using newly created user account.
6) Try backing up Exchange.
Also refer the following technote link

How to protect Exchange 2000 and 2003 servers using the Backup Exec for Windows Servers Exchange Agent

We hope this helps.

Sheetal Risbood's picture


In reference to our previous reply to your post, we would request you to update us on the progress.

However, if we do not receive your intimation within two business days, this post would be 'assumed answered' and archived.