Endpoint Protection

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  • 1.  Problem after upgrading to SEPM 12.1.2

    Posted Nov 27, 2012 02:46 PM

    Hi,

     

    Just updated to the new version, and found that a problem is occurring with the clients (older versions, as well as new).

     

    The problem is that the clients can't connect with the server (SEPM). The clients flash the green dot on the system tray, but seconds after, disapears.

    After some investigation, I've saw on the clients the following error on help->troubleshooting->connection status. 

     

    Status: not connected

    Error: Error in heartbeat response (4).

    bellow a link to: http://www.symantec.com/business/support/index?page=content&id=TECH93096

     

    after this, I've runned the symhelp 2.1 and detected an error:

    SEP drivers and services need attention

    Rptservices_NotInstalled_LT (red cross)

    Then, 19  green saying Rptservices_StatusGood_LT

     

    How can I solve this?



  • 2.  RE: Problem after upgrading to SEPM 12.1.2

    Posted Nov 27, 2012 10:31 PM

    HI,

    can you pas son the sylink log?

     

    can you check the communication troubleshooting

    Symantec Endpoint Protection Manager 12.1 Communication Troubleshooting

    http://www.symantec.com/docs/TECH160964

    Testing Communication from an Endpoint Protection client to the Endpoint Protection Manager

    http://www.symantec.com/business/support/index?page=content&id=TECH102682