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Problem backing up Lotus Notes

Created: 02 May 2013 | 7 comments

Product: Symantec NetBackup 7.5.0.4

I have a problem backing up two Lotus Notes Servers.

Job details for server 1:

---------------------------------------------------

2013-05-03 01:00:00 - Info nbjm(pid=6112) starting backup job (jobid=386406) for client viva, policy lotus_viva_slp_silver_backup01, schedule diff  
2013-05-03 01:00:03 - estimated 88393770 Kbytes needed
2013-05-03 01:00:03 - Info nbjm(pid=6112) started backup (backupid=viva_1367535603) job for client viva, policy lotus_viva_slp_silver_backup01, schedule diff on storage unit backup01_dedup
2013-05-03 01:00:03 - started process bpbrm (7832)
2013-05-03 01:00:05 - Info bpbrm(pid=7832) viva is the host to backup data from     
2013-05-03 01:00:05 - Info bpbrm(pid=7832) reading file list from client        
2013-05-03 01:00:05 - connecting
2013-05-03 01:00:07 - Info bpbrm(pid=7832) starting bpbkar32 on client         
2013-05-03 01:00:07 - connected; connect time: 00:00:02
2013-05-03 01:00:13 - Info bpbkar32(pid=3648) Backup started           
2013-05-03 01:00:13 - Info bptm(pid=9312) start            
2013-05-03 01:00:13 - Info bptm(pid=9312) using 262144 data buffer size        
2013-05-03 01:00:13 - Info bptm(pid=9312) setting receive network buffer to 1049600 bytes      
2013-05-03 01:00:13 - Info bptm(pid=9312) using 30 data buffers         
2013-05-03 01:00:14 - Info bptm(pid=9312) start backup           
2013-05-03 01:01:10 - Info bptm(pid=9312) backup child process is pid 10276.7504       
2013-05-03 01:01:10 - Info bptm(pid=10276) start            
2013-05-03 01:01:10 - begin writing
2013-05-03 01:55:41 - Error bpbrm(pid=7832) from client viva: ERR - failure reading file: Lotus Notes:\E:\Lotus\Domino\Data\ILAB\Viva\db270602.nsf (WIN32 1: Unknown error)
2013-05-03 02:36:27 - Error bpbrm(pid=7832) from client viva: ERR - failure reading file: Lotus Notes:\E:\Lotus\Domino\Data\ILAB\Viva\Errorlog.nsf (WIN32 1: Unknown error)
2013-05-03 03:20:30 - Error bpbrm(pid=7832) from client viva: ERR - failure reading file: Lotus Notes:\E:\Lotus\Domino\Data\ILAB\Viva\IFO\checklist.nsf (WIN32 1: Unknown error)
2013-05-03 06:07:14 - Info bptm(pid=9312) waited for full buffer 58488 times, delayed 81048 times    
2013-05-03 06:07:55 - Info bptm(pid=9312) EXITING with status 0 <----------        
2013-05-03 06:07:55 - Info backup01.adm.intra(pid=9312) StorageServer=PureDisk:backup01; Report=PDDO Stats for (backup01): scanned: 73775492 KB, CR sent: 14570390 KB, CR sent over FC: 0 KB, dedup: 80.3%
2013-05-03 06:08:18 - Info bpbrm(pid=7832) validating image for client viva        
2013-05-03 06:08:21 - end writing; write time: 05:07:11
the requested operation was partially successful(1)
-----------------------------------------
 
Job details for server 2:
---------------------------------------------
2013-05-02 22:32:48 - Info nbjm(pid=6112) starting backup job (jobid=386317) for client max2k3, policy lotus_max2k3_slp_silver_backup01, schedule diff  
2013-05-02 22:32:50 - estimated 91953277 Kbytes needed
2013-05-02 22:32:50 - Info nbjm(pid=6112) started backup (backupid=max2k3_1367526770) job for client max2k3, policy lotus_max2k3_slp_silver_backup01, schedule diff on storage unit backup01_dedup
2013-05-02 22:32:50 - started process bpbrm (7520)
2013-05-02 22:32:52 - Info bpbrm(pid=7520) max2k3 is the host to backup data from     
2013-05-02 22:32:52 - Info bpbrm(pid=7520) reading file list from client        
2013-05-02 22:32:52 - connecting
2013-05-02 22:32:54 - Info bpbrm(pid=7520) starting bpbkar32 on client         
2013-05-02 22:32:54 - connected; connect time: 00:00:02
2013-05-02 22:33:00 - Info bpbkar32(pid=2428) Backup started           
2013-05-02 22:33:00 - Info bptm(pid=11060) start            
2013-05-02 22:33:00 - Info bptm(pid=11060) using 262144 data buffer size        
2013-05-02 22:33:00 - Info bptm(pid=11060) setting receive network buffer to 1049600 bytes      
2013-05-02 22:33:00 - Info bptm(pid=11060) using 30 data buffers         
2013-05-02 22:33:01 - Info bptm(pid=11060) start backup           
2013-05-02 22:33:46 - Info bptm(pid=11060) backup child process is pid 9840.10428       
2013-05-02 22:33:46 - Info bptm(pid=9840) start            
2013-05-02 22:33:46 - begin writing
2013-05-03 00:16:48 - Error bpbrm(pid=7520) from client max2k3: ERR - failure reading file: Lotus Notes:\D:\Program Files\IBM\Lotus\Domino\data\Kristinehamn\BBKristinehamn.NSF (WIN32 1: Unknown error)
2013-05-03 03:16:23 - Error bpbrm(pid=7520) from client max2k3: ERR - failure reading file: Lotus Notes:\D:\Program Files\IBM\Lotus\Domino\data\Kristinehamn\insatserkristinehamn.nsf (WIN32 1: Unknown error)
2013-05-03 03:58:12 - Error bpbrm(pid=7520) from client max2k3: ERR - failure reading file: Lotus Notes:\D:\Program Files\IBM\Lotus\Domino\data\Kristinehamn\insatserkristinehamn2012.nsf (WIN32 1: Unknown error)
2013-05-03 04:55:47 - Error bpbrm(pid=7520) from client max2k3: ERR - failure reading file: Lotus Notes:\D:\Program Files\IBM\Lotus\Domino\data\LogMaxiMilia20120521.nsf (WIN32 1: Unknown error)
2013-05-03 05:37:30 - Error bpbrm(pid=7520) from client max2k3: ERR - failure reading file: Lotus Notes:\D:\Program Files\IBM\Lotus\Domino\data\RHKristinehamnKopia.NSF (WIN32 1: Unknown error)
2013-05-03 06:54:59 - Error bpbrm(pid=7520) from client max2k3: ERR - failure reading file: Lotus Notes:\D:\Program Files\IBM\Lotus\Domino\data\statrep.nsf (WIN32 1: Unknown error)
2013-05-03 07:12:18 - Error bpbrm(pid=7520) from client max2k3: ERR - failure reading file: Lotus Notes:\D:\Program Files\IBM\Lotus\Domino\data\Storfors\BBStorfors.NSF (WIN32 1: Unknown error)
2013-05-03 07:48:56 - Info bptm(pid=11060) waited for full buffer 124012 times, delayed 207707 times    
2013-05-03 07:49:38 - Info bptm(pid=11060) EXITING with status 0 <----------        
2013-05-03 07:49:38 - Info backup01.adm.intra(pid=11060) StorageServer=PureDisk:backup01; Report=PDDO Stats for (backup01): scanned: 75833004 KB, CR sent: 9447896 KB, CR sent over FC: 0 KB, dedup: 87.5%
2013-05-03 07:49:52 - Info bpbrm(pid=7520) validating image for client max2k3        
2013-05-03 07:49:56 - end writing; write time: 09:16:10
the requested operation was partially successful(1)
 
The job was successfully completed, but some files may have been
busy or unaccessible. See the problems report or the client's logs for more details.
-----------------------------------------------
 
As you can see I get this WIN32 1: Unknown error, ERR - failure reading file <database>.nsf
 
 
Lotus Domino
Windows 2008 64-bit
8.5.2FP2
 
and the other have version 8.5.2FP1
 
 
 
But that is not the exact same errormessage that I have in the log and does it adress a 8.5 Domino server (they talk about 6.5 in the tid). Besides sounds a bit scary when they talk about Domino crashing when changing the value.
 
Any ideas? Not having backup on those nsf-files is really bad and they work 24/7 with the files so taking down Notes during the night and taking backup will be a problem.
 
/Freddie
 
 
Operating Systems:

Comments 7 CommentsJump to latest comment

Marianne's picture

What is the Policy type used for the Notes backup?

Is NBU Client Service on the Notes server running with logon account that has sufficient Notes permissions?

Do you have bpbkar log folder on Notes Client? If so, please copy to bpbkar.txt and post as File attachment.

Supporting Storage Foundation and VCS on Unix and Windows as well as NetBackup on Unix and Windows
Handy NBU Links

Freddie J's picture

Thank you for the reply.

Policy Type: Lotus-Notes

Service is running with Local System Account (allow service to interact with Desktop is not selected)

Domino service is running with Local System Account (allow service to interact with Desktop is selected)

So both Domino and NBU Client runs with same account, is the allow service to interact with Desktop something that is important?

Searched the computer for bpbkar but couldn't find any. Is there a way to create it and run a backup again to see what the log say?
Read this: (client); Create folder "bpbkar" under <install path>\netbackup\logs

But I don't have the \netbackup\logs folder??

These are the folders I have on the client.

screen.JPG

Marianne's picture

You need to check where NetBackup is installed. PBX is a separate package.

The default install path for NBU is C:\program files\veritas\netbackup. It seems that the Notes client also has a D:\program files folder. Else use the search utility in Windows Explorer.
Please create the bpbkar folder under the netbackup\logs directory. Log file will be created next time the backup runs.

The service logon account seems to be fine.

We will need bpbkar log and Event viewer Application log as well. 
The NBU backup process is merely reporting the Windows error. So, the Application log will possibly be the place to find most helpful information.

Supporting Storage Foundation and VCS on Unix and Windows as well as NetBackup on Unix and Windows
Handy NBU Links

Freddie J's picture

Looked in the wrong Program Files folder. :-)

I post both logs. 

AttachmentSize
bpbkar.txt 147.43 KB
applicationlog.txt 675.46 KB
Freddie J's picture

From what I could see the application-log didn't say much besides some certificate problem.

But the bpbkar said something about timeout for the nsf listed above from the activity-log??

The sizes of the ones not working for server 2 (max2k3). I reckon if we find the solution on that one we can apply the same solution to server 1.

BBKristinehamn.NSF         4.44 GB
insatserkristinehamn.nsf        20.2 GB
insatserkristinehamn2012.nsf       9.61 GB
LogMaxiMilia20120521.nsf       3.97 GB
RHKristinehamnKopia.NSF      3.29 GB
statrep.nsf      6.25 GB
BBStorfors.NSF     1.16 GB
 
 
Other databases seems to be backuped up, at least they don't give any error.
 
Marianne's picture

The bpbkar log is reporting loads of errors about DAO objects - between 22:33 and 22:56 and eventually times out at 00:17:

22:33:41.819: [2428.3820] <16> FileAction(): ERR - NSFSearch() Found Unknown item $DAOSSTATE=0

..... 22:56:14.004: [2428.3820] <16> FileAction(): ERR - NSFSearch() Found Unknown item $DAOSSYNCPOINT= 00:17:26.992: [2428.3820] <16> NBLN_ChgInfoBackupOpen(): ERR - NSFBackupGetChangeInfoSize() Failed:0x3810:Backup terminated due to timeout

Similar posts with no solution:

https://www-secure.symantec.com/connect/forums/errors-during-lotus-notes-backups

https://www-secure.symantec.com/connect/forums/lotus-notes-backup-runs-slow-netbackup-75-client-agent

I was looking for information on how to exclude/skip these DAO backup attempts, but have not managed to find anything (yet).

Maybe best to log a Symantec Support call?

Supporting Storage Foundation and VCS on Unix and Windows as well as NetBackup on Unix and Windows
Handy NBU Links

Freddie J's picture

Thank you. I will check into the DAO problem.