Hi,

I have a windows Server 2008 with NetBackup 7.0.1 client installed. It also has NetApp SnapDrive 6.0.1 running with NetApp LUNs attached. Every time the backup job launches, it failed within 5-6 minutes with error: 1: (74) client timed out waiting for bpstart_notify to complete.

C:\>vssadmin list providers
vssadmin 1.1 - Volume Shadow Copy Service administrative command-line tool
(C) Copyright 2001-2005 Microsoft Corp.

Provider name: 'Microsoft Software Shadow Copy provider 1.0'
   Provider type: System
   Provider Id: {b5946137-7b9f-4925-af80-51abd60b20d5}
   Version: 1.0.0.7

Provider name: 'Data ONTAP VSS Hardware Provider'
   Provider type: Hardware
   Provider Id: {ddd3d232-a96f-4ac5-8f7b-250fd91fd102}
   Version: 6. 0. 1. 2386
 

Service "Data ONTAP VSS Hardware Provider " is set to manual and is not currently started. Service "SnapDrive" is set to automatic and is running

My other Windows Server 2008 without SnapDrive are backed up fine. So I suspect 'Data ONTAP VSS Hardware Provider' caused the timeout. I also tried to ask NetBackup to only back up C:\ drive (which is internal local drive) explicitly but resulted the same. Has anyone had experience with this setup and how to resolve this?

Thank you.