Hi Oscar,

If you need to use BEWS 11D, I am going to suggest tht you upgrade to rev 7170. It was a lot more stable than rev 6235. Once done, push out your RAWS agent again, and try your backup.
If you CAN upgrade, BEWS2010 is out with newer, and more advanced features.
To upgrade to 11D, go here...

http://fileconnect.symantec.com/

Laters!

Hello,

Create a new account in AD named : symantec with following settings:
1  : Member of the Domain Admin group and Local Admin Group if Exchange is a member server
2  : Create a Mailbox for Symantec, send a test email and oprn it in OWA to activate the Mailbox.
3  : Make sure that the Mailbox is not hidden from the Global Address List.
4  : Add the account "symantec" as Exchange Server Administrator in Exchange Management Console.

Open Backup Exec, go to TOOLS--Logon Accounts and Change the Logon Account to "symantec", make sure that "system Logon Account" and "Default Logon Account" is symantec.

Now restore any individual item from exchange backups.

Hope this helps...