Client Management Suite

Currenty using CMS7.5 SP1 on Windows 2008 R2 SP1. I have the NS set up and a site server setup.

I am trying to capture an image off of a Win7 Enterprise SP1. PXE boot works and boot to automation also works.

This is the error that I get from the Task when it fails.

ErrorMessage: The Exception have occured in Client Imaging Task. Exception has occured in File SMPPackage.cpp at Line No 154. Type of exception is GeneralError. Error is Can not find out web/unc path.. Error Description is utilCSMPPackageInitialiaze. Value of Windows error code = 183 and message is Cannot create a file when that file already exists.

This is the output from the DSTask.log for this specific task.

********** Start of Task : ClientCaptureImage **********

[2014/11/13 10:39:32.813 1772:1904 2] apps\DeploymentClient\DeploymentSolutionAgent\DeploymentSolutionAgent_Task.cpp@118::Run()
[2014/11/13 10:39:32.813 1772:1904 2] apps\DeploymentClient\DeploymentSolutionAgent\DeploymentSolutionAgent_Task.cpp@119::Run(). Task XML is
[2014/11/13 10:39:32.813 1772:1904 2] apps\DeploymentClient\DeploymentSolutionAgent\DeploymentSolutionAgent_Task.cpp@127::Checking for CEM Enabled Client..
[2014/11/13 10:39:32.813 1772:1904 1] util::CWebUtil::IsCEMModeActive:1090 : CWebUtil::IsCEMModeActive() called.
[2014/11/13 10:39:32.813 1772:1904 1] util::CWebUtil::IsCEMModeActive:1093 : GetServerConnectionStatus, dwStatus=1.
[2014/11/13 10:39:32.813 1772:1904 1] util::CWebUtil::IsCEMModeActive : 1104 : Client CEM state is -> NET_SRV_CONNECTION_LAN.
[2014/11/13 10:39:32.813 1772:1904 1] util::CWebUtil::IsCEMModeActive : 1108 : Client CEM state is -> NET_SRV_CONNECTION_TYPE_MASK.
[2014/11/13 10:39:32.813 1772:1904 2] apps\DeploymentClient\DeploymentSolutionAgent\DeploymentSolutionAgent_Task.cpp@141:: INFO - Client is not on active CEM environment.
[2014/11/13 10:39:32.813 1772:1904 2] apps\DeploymentClient\ClientCaptureImage\Tcube_ClientCaptureImage.cpp@145::Run()
[2014/11/13 10:39:32.829 1772:1904 2] apps\DeploymentClient\ClientCaptureImage\Tcube_ClientCaptureImage.cpp@169 홐κͻ
[2014/11/13 10:39:32.829 1772:1904 2] apps\DeploymentClient\ClientCaptureImage\Tcube_ClientCaptureImage.cpp@305::ClientCaptureImage()
[2014/11/13 10:39:32.829 1772:1904 2] apps\DeploymentClient\ClientCaptureImage\Tcube_ClientCaptureImage.cpp@330 <useHTTP>=False
[2014/11/13 10:39:32.829 1772:1904 2] apps\DeploymentClient\ClientCaptureImage\Tcube_ClientCaptureImage.cpp@341 Output @isHTTP=False
[2014/11/13 10:39:32.829 1772:1904 2] apps\DeploymentClient\ClientCaptureImage\Tcube_ClientCaptureImage.cpp@349 <imageType>=0
[2014/11/13 10:39:32.829 1772:1904 2] apps\DeploymentClient\ClientCaptureImage\Tcube_ClientCaptureImage.cpp@373 Output @imageType=0
[2014/11/13 10:39:32.829 1772:1904 2] apps\DeploymentClient\ClientCaptureImage\Tcube_ClientCaptureImage.cpp@379 <imageName>=Baseline Backup 11-13-14.gho
[2014/11/13 10:39:32.829 1772:1904 2] apps\DeploymentClient\ClientCaptureImage\Tcube_ClientCaptureImage.cpp@384 Output @imageName=Baseline Backup 11-13-14.gho
[2014/11/13 10:39:32.829 1772:1904 2] apps\DeploymentClient\ClientCaptureImage\Tcube_ClientCaptureImage.cpp@391 <description>=
[2014/11/13 10:39:32.829 1772:1904 2] apps\DeploymentClient\ClientCaptureImage\Tcube_ClientCaptureImage.cpp@395 Output @description=
[2014/11/13 10:39:32.829 1772:1904 2] apps\DeploymentClient\ClientCaptureImage\Tcube_ClientCaptureImage.cpp@406 <imagingCommandLine>=  -z2  -batch -sure -clone,MODE=create,SRC=1,DST=@fullImagePath
[2014/11/13 10:39:32.829 1772:1904 2] apps\DeploymentClient\ClientCaptureImage\Tcube_ClientCaptureImage.cpp@420 Input @DS_OSType=Windows 7
[2014/11/13 10:39:32.829 1772:1904 2] apps\DeploymentClient\ClientCaptureImage\Tcube_ClientCaptureImage.cpp@427 OS is Windows 7
[2014/11/13 10:39:32.829 1772:1904 2] apps\DeploymentClient\ClientCaptureImage\Tcube_ClientCaptureImage.cpp@476 Output @OSType=Windows 7
[2014/11/13 10:39:32.829 1772:1904 2] apps\DeploymentClient\ClientCaptureImage\Tcube_ClientCaptureImage.cpp@484 Input Parameter @resourceGuid=
[2014/11/13 10:39:32.829 1772:1904 2] apps\DeploymentClient\ClientCaptureImage\Tcube_ClientCaptureImage.cpp@486 Setting Outper Parameter @resourceGuid
[2014/11/13 10:39:32.829 1772:1904 2] We are in automation.
[2014/11/13 10:39:32.829 1772:1904 1] ****** ExecuteClass:: In ExecuteCommandNoUser ******

[2014/11/13 10:39:32.829 1772:1904 1] ExecuteClass::Module Name = X:\Program Files\Symantec\Deployment\Ghost\GhConfig32.exe

[2014/11/13 10:39:32.829 1772:1904 1] ExecuteClass::Commandline =  /findactivewindows

[2014/11/13 10:39:32.829 1772:1904 2] ExecuteCommand.cpp@1888 calling ExecuteClass::ExecuteCommandNoUser().

[2014/11/13 10:39:32.829 1772:1904 2] ExecuteClass::@1921 Application Name is NOT NULL.

[2014/11/13 10:39:32.829 1772:1904 2] ExecuteClass::@1934 Command line is NOT NULL.

[2014/11/13 10:39:32.829 1772:1904 2] common\util\ExecuteCommand.cpp@1938 ExecuteClass::ExecuteCommandNoUser() - StopTaskCmdReceived = 0

[2014/11/13 10:39:32.829 1772:1904 1] ExecuteCommandNoUser()Successfully created process. nResult =1

[2014/11/13 10:39:32.829 1772:1904 1]  Calling ExecuteClass::ProcessAfterCreate()

[2014/11/13 10:39:33.360 1772:1904 2] common\util\ExecuteCommand.cpp@2012 ExecuteClass::ProcessAftercreate() - StopTaskCmdReceived = 0

[2014/11/13 10:39:33.360 1772:1904 2] ExecuteCommand.cpp@2049 ProcessAfterCreate:: dwExitCode=0

[2014/11/13 10:39:33.376 1772:1904 1] ****** ExecuteClass:: In ExecuteCommandNoUser ******

[2014/11/13 10:39:33.376 1772:1904 1] ExecuteClass::Module Name = X:\Program Files\Symantec\Deployment\Ghost\GhConfig32.exe

[2014/11/13 10:39:33.376 1772:1904 1] ExecuteClass::Commandline =  /translate=D:

[2014/11/13 10:39:33.376 1772:1904 2] ExecuteCommand.cpp@1888 calling ExecuteClass::ExecuteCommandNoUser().

[2014/11/13 10:39:33.376 1772:1904 2] ExecuteClass::@1921 Application Name is NOT NULL.

[2014/11/13 10:39:33.376 1772:1904 2] ExecuteClass::@1934 Command line is NOT NULL.

[2014/11/13 10:39:33.376 1772:1904 2] common\util\ExecuteCommand.cpp@1938 ExecuteClass::ExecuteCommandNoUser() - StopTaskCmdReceived = 0

[2014/11/13 10:39:33.376 1772:1904 1] ExecuteCommandNoUser()Successfully created process. nResult =1

[2014/11/13 10:39:33.376 1772:1904 1]  Calling ExecuteClass::ProcessAfterCreate()

[2014/11/13 10:39:33.516 1772:1904 2] common\util\ExecuteCommand.cpp@2012 ExecuteClass::ProcessAftercreate() - StopTaskCmdReceived = 0

[2014/11/13 10:39:33.516 1772:1904 2] ExecuteCommand.cpp@2049 ProcessAfterCreate:: dwExitCode=1

[2014/11/13 10:39:33.516 1772:1904 1] 潣浭湯畜楴屬硅捥瑵䍥浯慭摮挮灰:2652 - [ImagingDisk =1] and [windowsDisk=1]
[2014/11/13 10:39:33.516 1772:1904 2] util::ExecuteClass::IsSystemDisk():common\util\ExecuteCommand.cpp:2656 - 1 is system disk
[2014/11/13 10:39:33.532 1772:1904 2] Function Name is util::CSMPPackage::getNearestPackageInfoXML(),file name is common\util\SMPPackage.cpp and Line no 321.Reuest XML is /Deployment/Agent/GetNearestPackageServerInfo.aspx?xml=<request><GetNearestPackageServerInfo><siteType>packageserver</siteType><resourceGuidString>{9BF2CFF6-78A0-4B4A-80FD-FD3947FF1416}</resourceGuidString><clientIPAddress>138.156.166.21</clientIPAddress></GetNearestPackageServerInfo></request>
[2014/11/13 10:39:34.470 1772:1904 2] Function Name is util::CSMPPackage::getNearestPackageInfoXML(),file name is common\util\SMPPackage.cpp and Line no 331. Response of getNearestPackageInfoXML = <Response><PackageServers><PackageServerFound>true</PackageServerFound><PackageServer><Name>CMS-TEST.FQDN</Name><IPAddress>*.*.*.14</IPAddress><ResourceGuid>86be6ca3-6f2b-4621-b96b-5b2bf66dccc2</ResourceGuid><IsHTTP>true</IsHTTP><SharePathList><Path>PkgSvrHostC$</Path></SharePathList><UNCPath></UNCPath><HTTPPath></HTTPPath><HTTPSPath></HTTPSPath><CEMPath></CEMPath></PackageServer></PackageServers></Response>
[2014/11/13 10:39:34.470 1772:1904 2] Function Name is util::CSMPPackage::ParsePackageInfoXML(),file name is common\util\SMPPackage.cpp and Line no 346. Return XML is =<Response><PackageServers><PackageServerFound>true</PackageServerFound><PackageServer><Name>CMS-TEST.FQDN</Name><IPAddress>*.*.*.14</IPAddress><ResourceGuid>86be6ca3-6f2b-4621-b96b-5b2bf66dccc2</ResourceGuid><IsHTTP>true</IsHTTP><SharePathList><Path>PkgSvrHostC$</Path></SharePathList><UNCPath></UNCPath><HTTPPath></HTTPPath><HTTPSPath></HTTPSPath><CEMPath></CEMPath></PackageServer></PackageServers></Response>
[2014/11/13 10:39:34.470 1772:1904 2] Function:util::CSMPPackage::Initialiaze(),File:common\util\SMPPackage.cpp and Line:101.CMS-TEST.FQDN have selected as a PS
[2014/11/13 10:39:34.470 1772:1904 2] Function Name is util::CSMPPackage::callDSPSInfoOperationService(),file name is common\util\SMPPackage.cpp and Line no 214.Reuest XML is http://CMS-TEST.FQDN:80/Altiris/PS/Deployment/DSPSPackageInfo.aspx?xml=<request><CreatePackageFolder><inputFolderGuid>{BE927465-8C99-4B42-90F5-FD1C73BDB603}</inputFolderGuid></CreatePackageFolder></request>
[2014/11/13 10:39:35.907 1772:1904 2] Function Name is util::CSMPPackage::callDSPSInfoOperationService(),file name is common\util\SMPPackage.cpp and Line no 234. Return XML is =<error number="" nsVersion="7.5"><![CDATA[*************Deployment Solution: Operation Begun::: 11/13/2014 9:46:06 AM*************
Relative Absolute Path from Registry - C:\Program Files\Altiris\Altiris Agent
Relative Absolute Path Post drive letter removal - :\Program Files\Altiris\Altiris Agent\Package Delivery
Package Delivery directory exist for drive C
Assigning new drive with maximum free spaceC
Best Network Share is non-emptyPkgSvrHostC$
Fetch PS Share Return : NetShare - PkgSvrHostC$
Fetch PS Share Return : Absolute Path - C:\Program Files\Altiris\Altiris Agent\Package Delivery
Input Folder Guid - {BE927465-8C99-4B42-90F5-FD1C73BDB603}
Error fetching input folder Guid   at Altiris.Deployment.PSComponent.Services.DSPSPackageInfo.CreatePackageFolderMethod(String relativePath, String inputFolderGuid)

   at Altiris.Deployment.PSComponent.Services.DSPSPackageInfo.InitializeComponent()]]></error>
[2014/11/13 10:39:35.907 1772:1904 2] Function Name is util::CSMPPackage::Initialiaze(),file name is common\util\SMPPackage.cpp and Line no 153.  Can not find out web/unc path.
[2014/11/13 10:39:35.907 1772:1904 0] File:common\util\ExecuteCommand.cpp,Line:4335 ERROR: The Exception have occured in Client Imaging Task.

Exception has occured in File SMPPackage.cpp at Line No 154. Type of exception is GeneralError. Error is Can not find out web/unc path.. Error Description is  "util::CSMPPackage::Initialiaze". Value of Windows error code = 183 and message is " Cannot create a file when that file already exists.
"

[2014/11/13 10:39:35.907 1772:1904 2] common\util\ExecuteCommand.cpp@4387 ExecuteClass::SetResult() - StopTaskCmdReceived = 0

[2014/11/13 10:39:35.907 1772:1904 2] common\util\ExecuteCommand.cpp:util::ExecuteClass::SetResult():4405. Value of nResult(@ReturnValue) = 1, Value of bResult(@Success) = 0

[2014/11/13 10:39:35.907 1772:1904 2] common\util\ExecuteCommand.cpp@4424 Output @errorMessage=The Exception have occured in Client Imaging Task.

Exception has occured in File SMPPackage.cpp at Line No 154. Type of exception is GeneralError. Error is Can not find out web/unc path.. Error Description is  "util::CSMPPackage::Initialiaze". Value of Windows error code = 183 and message is " Cannot create a file when that file already exists.
"
[2014/11/13 10:39:35.907 1772:1904 2] common\util\ExecuteCommand.cpp@4433  Task have completed. Failure return!!

[2014/11/13 10:39:35.907 1772:1904 1] ****** ExecuteClass:: In ExecuteCommandNoUser ******

[2014/11/13 10:39:35.907 1772:1904 1] ExecuteClass::Module Name = X:\Program Files\Symantec\Deployment\Ghost\GhConfig32.exe

[2014/11/13 10:39:35.907 1772:1904 1] ExecuteClass::Commandline =  /findactivewindows

[2014/11/13 10:39:35.923 1772:1904 2] ExecuteCommand.cpp@1888 calling ExecuteClass::ExecuteCommandNoUser().

[2014/11/13 10:39:35.923 1772:1904 2] ExecuteClass::@1921 Application Name is NOT NULL.

[2014/11/13 10:39:35.923 1772:1904 2] ExecuteClass::@1934 Command line is NOT NULL.

[2014/11/13 10:39:35.923 1772:1904 2] common\util\ExecuteCommand.cpp@1938 ExecuteClass::ExecuteCommandNoUser() - StopTaskCmdReceived = 0

[2014/11/13 10:39:35.923 1772:1904 1] ExecuteCommandNoUser()Successfully created process. nResult =1

[2014/11/13 10:39:35.923 1772:1904 1]  Calling ExecuteClass::ProcessAfterCreate()

[2014/11/13 10:39:36.63 1772:1904 2] common\util\ExecuteCommand.cpp@2012 ExecuteClass::ProcessAftercreate() - StopTaskCmdReceived = 0

[2014/11/13 10:39:36.63 1772:1904 2] ExecuteCommand.cpp@2049 ProcessAfterCreate:: dwExitCode=0

[2014/11/13 10:39:36.79 1772:1904 1]

********** End of Task : ClientCaptureImage **********

After lookin at this it seems to me that there is a folder missing in IIS, specifically the "PS" folder under the Altiris site.

My question is how would I go about installing this dierctory without manually creating the folder structure, and potentially breaking everything that is working?

We just upgraded from ITMS 7.5 HF 5 to ITMS 7.5 SP1 HF3 and are receiving this exact same error message when we try to capture both a Windows 7 X86 Pro and Windows 7 x64 Pro backup images.

Any help would be appreciated.

We found the problem in our enviroment.  Our Package Server didn't get the update to it's Deployment Package Server plug-in after the upgrade to ITMS.  

This was a silly mistake on our part as we forgot to turn on the Deployment Package Server Components - Upgrade policy.  We are now able to capture images.

I'm not sure if this is the same thing in your enviroment, but maybe it would narrow it down to a problem with that plug-in on your PS.

JonahG is correct.  There were some back-end changes between DS 7.1 and DS 7.5.  I would start by making sure that everything is up to date...

Please have a look at this:

http://www.symantec.com/docs/TECH222398

if the PS virtual directory in IIS is missing on the Site Server, please log a case with support

Regards,

Mauro