Endpoint Protection

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  • 1.  Problem with client upgrade (from version 11 to 12.1 RU5) with SEPM

    Posted Nov 17, 2014 08:05 AM

    Dear all,

    i'm upgrading some clients with SEP 11 to SEP 12 from SEPM 12.1.5 but some of them doesn't upgrade. I have put these client to a group and added the right package into the Clients-> "the group i named before" -> Install packages but nothing happens. I verified on one of these clients that firewall was disabled, that admin share was enabled but io have not results. Any ideas ?

    Thanks to all.
     



  • 2.  RE: Problem with client upgrade (from version 11 to 12.1 RU5) with SEPM

    Posted Nov 17, 2014 08:12 AM

    Please port Sep_inst.log

    How to upgrade Symantec Endpoint Protection clients using the Auto-Upgrade feature

    http://www.symantec.com/business/support/index?page=content&id=TECH96789



  • 3.  RE: Problem with client upgrade (from version 11 to 12.1 RU5) with SEPM

    Posted Nov 17, 2014 08:16 AM

    Enable sylink debugging on one affected client and post the log here for review

    How to enable Sylink debugging for the Symantec Endpoint Protection 11.x and 12.1 client in the Windows Registry

    http://www.symantec.com/docs/TECH104758