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The problem connect netbackup client to netbackup server

Updated: 21 May 2010 | 7 comments
vietanhhnus's picture
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Dear all !

My Master Server install Netbackup 6.5 on window server 2008 .
I've installed netbackup client on Linux and Solaris  and disable firewall and can ping hostname of Master Server
But Master Server can't scan netbackup client . All clients and Master server connect to SAN Switch.
Please Help me !

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Nathan B's picture
12
Nov
2009
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Do you have your master

Do you have your master server name in the configuration of the clients? Check to make sure that the client name configured on the clients is the same as you have configured for it on the master. Do you have multiple NICs on the clients? If so you might need a required interface or something like that.

Andy Welburn's picture
12
Nov
2009
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Have you tried all the usual hostname resolution stuff?

ping    both ways by ip & hostname
nslookup    both ways by ip & hostname (do this twice in case of duplicates)
bpclntcmd    this T/N explains in depth:

DOCUMENTATION: Explanation of bpclntcmd options, the system calls being used, and recommended troubleshooting when the commands return errors.

Regards Andy

"It's not too late to panic ..."

rjrumfelt's picture
12
Nov
2009
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I'll also throw

telnet into the mix

can you telnet to 13724 to the master from the client and vice versa?

Yasuhisa Ishikawa's picture
12
Nov
2009
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Please show us details

Tell us what "can't scan netbackup client" means.
cannot connect to clients during backup?
Or, can not be found in bpplclients(or Host properties on GUI)?
 

Authorized Symantec Consultant(ASC) Data Protection in Tokyo, Japan

vietanhhnus's picture
13
Nov
2009
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Thanks all . Now I can

Thanks all .

Now I can connect to clients run OS : Solaris 10 and Redhat 4 enterprise .
But I can't connect to clients run OS : CentOS 4.8 .  Have Netbackup 6.5 support client run OS CentOS 4.8 ? 
Please Help me !

rjrumfelt's picture
13
Nov
2009
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First of all

What did you do to resolve your connection issue with the Solaris client.  There is a good possibility that whatever afflicted your Solaris client is also causing connection issues with your CentOS client.

As for compatibility, officially it looks like NBU supports only CentOS versions 5.2 and beyond, but maybe there's someone on this forum that has been able to get older versions to work.  Below is the link to the compatibility matrix:

ftp://exftpp.symantec.com/pub/support/products/NetBackup_Enterprise_Server/325328.pdf

CentOS is listed on pg. 10.

Below is a technote from the compatibility matrix regarding CentOS considerations- it might be worth a ready as well:

http://seer.entsupport.symantec.com/docs/301525.htm

NavA's picture
14
Nov
2009
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check if bpcd is listening on the client

It is possible that xinetd/inetd is not running or may need to be refreshed.

telnet localhost bpcd [if you can successfully connect] then bpcd is listenting.

you can also try this.

netstat -a | grep bp
tcp        0      0 *:bpcd                  *:*                     LISTEN
tcp        0      0 *:bpjava-msvc           *:*                     LISTEN

if the above 2 commands fail then it means most likely it is xinetd/inetd problem.
you can start bpcd in standalone mode and see if you can make connection.
/usr/openv/netbackup/bin/bpcd -standalone