Problem displaying incidents in IE 8 , IE 7
As you can see at the bottom, there should be 21 rows displaying. I have blocked out the worker name in the image. They display fine in firefox. This problem started yesterday. I have worked on it all day with no progress.
Additionally I recive the following errors in IE:
Webpage error details
User Agent: Mozilla/4.0 (compatible; MSIE 8.0; Windows NT 5.1; Trident/4.0; GTB6; WWTClient2; .NET CLR 3.5.30729)
Timestamp: Fri, 26 Feb 2010 19:32:54 UTC
Message: Object expected
Line: 417
Char: 1
Code: 0
URI: http://file02/aexhd/winuser/Default.aspx?cmd=homeMyHD
Message: Object expected
Line: 426
Char: 1
Code: 0
URI: http://file02/aexhd/winuser/Default.aspx?cmd=homeMyHD
Message: '_ctl0__ctl24__ctl0_wgWorkItems__ctl5' is undefined
Line: 516
Char: 2
Code: 0
URI: http://file02/aexhd/winuser/Default.aspx?cmd=homeMyHD
Message: Object expected
Line: 529
Char: 5
Code: 0
URI: http://file02/aexhd/winuser/Default.aspx?cmd=homeMyHD
Message: 'AWOnBeforeUnload' is undefined
Line: 538
Char: 2
Code: 0
URI: http://file02/aexhd/winuser/Default.aspx?cmd=homeMyHD
They appear to be javascript related. there have been no recent changes to the Helpdesk server. I believe the problem is on the client side. Any guidance is appreciated.
Also the problem presents in both IE8 and 7. I do not have 6 avaiable to test.
Comments
I've seen this happen a
I've seen this happen a couple of times when the Plug-in for Internet Explorer has been corrupted or in some other way not installed properly
I believe that Add-in is: "Component One Flex Grid 8.0 (UNICODE Light)"
if it is there you might delete it and try to re-install it.
If not I'd recommend logging on as a user with Administrative Rights then accessing the Worker Report page again and allowing the plug-in to install again.
Let us know how that works out for you.
- Matt
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