Problem of distribution of updates from the GUP

Created: 18 Feb 2013 | Updated: 18 Feb 2013 | 6 comments

This issue has been solved. See solution.

Hello

I have an antivirus solution Symantec Protection Endpoint SEPM 11.0.6, I configure a machine to designate Sep as a GUP in the SEPM console, although the GUP is configured but there's no distribution updates.

Please I expect your help

Discussion Filed Under:

Security, Endpoint Protection (AntiVirus) - 11.x, Endpoint Protection (AntiVirus), Best Practice, Documentation, Features, Tip/How to

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Mithun Sanghavi Symantec Employee Technical Support Accredited

Problem of distribution of updates from the GUP - Comment:18 Feb 2013 : Link

Hello,

Are the Symantec Endpoint Protection Manager and client GUP updated with the latest definitions?

The GUP client takes the definitions from Symantec Endpoint Protection Manager, and then pass them on to client machines on port 2967.

Is the Port 2967 open?

Check these articles:

Test SEP to GUP and GUP to SEPM communication

http://www.symantec.com/docs/TECH153328

Group Update Provider is not updating all clients

http://www.symantec.com/docs/TECH140798

Later, to resolve the issue, I would ask you to follow the articles below:

1) Symantec Endpoint Protection Manager 11.x communication troubleshooting

http://www.symantec.com/docs/TECH102681

2) Symantec Endpoint Protection: LiveUpdate Troubleshooting Flowchart

http://www.symantec.com/docs/TECH95790

3) Symantec Endpoint Protection: Troubleshooting Client / Server Connectivity

http://www.symantec.com/docs/TECH105894

4) SEP Content Distribution Monitor (for GUP health-checking)

http://www.symantec.com/docs/TECH156558

5) VIDEO: SEP Content Distribution Monitor - Introduction

https://www-secure.symantec.com/connect/videos/sep-content-distribution-monitor-introduction

6) How to confirm if SEP Clients are receiving LiveUpdate content from Group Update Providers (GUPs)

http://www.symantec.com/docs/TECH97190

I'm sure it would help you.

Mithun Sanghavi
Symantec Technical Support Engineer, SEP
MIM | MCSA | MCTS | STS | ITIL v3

Twitter: @mithun_sanghavi

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SOLUTION

Ashish-Sharma Partner

Problem of distribution of updates from the GUP - Comment:18 Feb 2013 : Link

HI,

Check this artical and check proper gup are created or not

Configuring the Group Update Provider (GUP) in Symantec Endpoint Protection 11.0 RU5

http://www.symantec.com/business/support/index?page=content&id=TECH96419&locale=en_US

How to: Setup a Group Update Provider (GUP)

http://www.symantec.com/business/support/index?page=content&id=TECH105005&locale=en_US

Check this thread

https://www-secure.symantec.com/connect/forums/gup-configuration-questions

Thanks In Advance

Ashish Sharma

SEPM Knowledgebase Documents

Ajit Jha Partner

Problem of distribution of updates from the GUP - Comment:18 Feb 2013 : Link

R u being able to Telnet on Port 2967? Please check that, also

Short Cut Testing:
The File ContentInfo.txt exists on the SEPM and lists the content updates that the SEPM has. Assuming 8014/2967 is what your SEPM/GUP are sitting on (default).

SEP TO GUP
http://<Your GUP IP>:2967/content/ContentInfo.txt

SEP TO SEPM
http://<SEPM IP>:8014/content/contentinfo.txt

GUP TO SEPM
http://<SEPM IP>:8014/content/contentinfo.txt

Regard's

Ajit Jha

Technical Consultant

ASC & STS