Video Screencast Help

Problem of distribution of updates from the GUP

Created: 18 Feb 2013 • Updated: 18 Feb 2013 | 6 comments
This issue has been solved. See solution.


I have an antivirus solution Symantec Protection Endpoint SEPM 11.0.6, I configure a machine to designate Sep as a GUP in the SEPM console, although the GUP is configured but there's no distribution updates.

Please I expect your help

Comments 6 CommentsJump to latest comment

Mithun Sanghavi's picture


Are the Symantec Endpoint Protection Manager and client GUP updated with the latest definitions?

The GUP client takes the definitions from Symantec Endpoint Protection Manager, and then pass them on to client machines on port 2967.

Is the Port 2967 open?

Check these articles:

Test SEP to GUP and GUP to SEPM communication

Group Update Provider is not updating all clients

Later, to resolve the issue, I would ask you to follow the articles below:

1) Symantec Endpoint Protection Manager 11.x communication troubleshooting

2) Symantec Endpoint Protection: LiveUpdate Troubleshooting Flowchart

3) Symantec Endpoint Protection: Troubleshooting Client / Server Connectivity

4) SEP Content Distribution Monitor (for GUP health-checking)

5) VIDEO: SEP Content Distribution Monitor - Introduction

6) How to confirm if SEP Clients are receiving LiveUpdate content from Group Update Providers (GUPs)

I'm sure it would help you.

Mithun Sanghavi
Associate Security Architect


Don't forget to mark your thread as 'SOLVED' with the answer that best helped you.

Ashish-Sharma's picture


Check this artical and check proper gup are created or not

Configuring the Group Update Provider (GUP) in Symantec Endpoint Protection 11.0 RU5

How to: Setup a Group Update Provider (GUP)

Check this thread

Thanks In Advance

Ashish Sharma

Ajit Jha's picture

R u being able to Telnet on Port 2967? Please check that, also

Short Cut Testing:
The File ContentInfo.txt exists on the SEPM and lists the content updates that the SEPM has. Assuming 8014/2967 is what your SEPM/GUP are sitting on (default).

http://<Your GUP IP>:2967/content/ContentInfo.txt

http://<SEPM IP>:8014/content/contentinfo.txt

http://<SEPM IP>:8014/content/contentinfo.txt


Ajit Jha

Technical Consultant


Brɨan's picture

Configure sylink logging and let it run for awhile. post the log here for review

How to enable Sylink debugging for the Symantec Endpoint Protection 11.x and 12.1 client in the Windows Registry

padding: 1px;padding-bottom: 3px ;font: 12px Arial; text-align: left;color: #666666; background-color:#f2f2f2">Article:TECH104758 padding: 1px;font: 12px Arial; text-align: left;color: #666666;background-color:#f2f2f2;"> |  padding: 0px;font: 12px Arial; text-align: left;color: #666666;background-color:#f2f2f2;">Created: 2008-01-18 padding: 1px;font: 12px Arial; text-align: left;color: #666666;background-color:#f2f2f2"> |  padding: 1px;font: 12px Arial; text-align: left;color: #666666;background-color:#f2f2f2">Updated: 2012-08-20 padding: 1px;font: 12px Arial; text-align: left;color: #666666;background-color:#f2f2f2"> |  padding: 1px;font: 12px Arial; text-align: left;color: #666666;background-color:#f2f2f2">Article URL

Please click the "Mark as solution" link at bottom left on the post that best answers your question. This will benefit admins looking for a solution to the same problem.

abhishek8866's picture

thank you all for sharing g8 troubleshooting informatuion.

Sumit G's picture


Try as below

The machine that is designated as the GUP will create a directory at the following location:

C:\Program Files\Symantec\Symantec Endpoint Protection\SharedUpdates

Check the port 2967 is enable from firewall

Also check the GUP health through below link

SEP Content Distribution Monitor (for GUP health-checking)

Best Practices and Troubleshooting for Group Update Providers

Check the forum


Sumit G.