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problem in doing backup in exchange 2010

Created: 19 Dec 2012 • Updated: 16 Dec 2013 | 11 comments
This issue has been solved. See solution.

hi,

i need a help.

I have netbackup server version 7.5, my client is a windows server 2008 R2. Am running client agent version 6.5 on that machine.

Ms exchange 2010 has been configure on that and i want to backup all mailboxes from that server. My client is connected to my nbu server. am getting the following errors:

12/20/2012 09:53:05 - Info nbjm (pid=7405748) starting backup job (jobid=60675) for client SVR-BBC-EX2010, policy MSExch_Full_Tape, schedule Full_Tape
12/20/2012 09:53:05 - Info nbjm (pid=7405748) requesting STANDARD_RESOURCE resources from RB for backup job (jobid=60675, request id:{8647AF36-4A69-11E2-8F5F-56DB5D9D0000})
12/20/2012 09:53:05 - requesting resource Any
12/20/2012 09:53:05 - requesting resource nbk-prod1.NBU_CLIENT.MAXJOBS.SVR-BBC-EX2010
12/20/2012 09:53:05 - requesting resource nbk-prod1.NBU_POLICY.MAXJOBS.MSExch_Full_Tape
12/20/2012 09:53:06 - granted resource  nbk-prod1.NBU_CLIENT.MAXJOBS.SVR-BBC-EX2010
12/20/2012 09:53:06 - granted resource  nbk-prod1.NBU_POLICY.MAXJOBS.MSExch_Full_Tape
12/20/2012 09:53:06 - granted resource  LTO546
12/20/2012 09:53:06 - granted resource  IBM.ULT3580-HH5.000
12/20/2012 09:53:06 - granted resource  nbk-prod1-hcart2-robot-tld-0
12/20/2012 09:53:06 - estimated 0 kbytes needed
12/20/2012 09:53:06 - Info nbjm (pid=7405748) started backup (backupid=SVR-BBC-EX2010_1355982786) job for client SVR-BBC-EX2010, policy MSExch_Full_Tape, schedule Full_Tape on storage unit nbk-prod1-hcart2-robot-tld-0
12/20/2012 09:53:07 - started process bpbrm (pid=11599878)
12/20/2012 09:53:11 - connecting
12/20/2012 09:53:11 - Info bpbrm (pid=11599878) SVR-BBC-EX2010 is the host to backup data from
12/20/2012 09:53:11 - Info bpbrm (pid=11599878) reading file list from client
12/20/2012 09:53:13 - Info bpbrm (pid=11599878) starting bpbkar on client
12/20/2012 09:53:13 - connected; connect time: 0:00:00
12/20/2012 09:53:14 - Info bpbkar (pid=0) Backup started
12/20/2012 09:53:14 - Info bpbrm (pid=11599878) bptm pid: 11862052
12/20/2012 09:53:14 - Error bpbrm (pid=11599878) from client SVR-BBC-EX2010: ERR - Microsoft Exchange Messaging API and Collaboration Data Objects package is required for Mailbox level backup and restore. This package can be found on the Microsoft Web Site.
12/20/2012 09:53:14 - Info bptm (pid=11862052) start
12/20/2012 09:53:14 - Info bptm (pid=11862052) using 65536 data buffer size
12/20/2012 09:53:14 - Warning bptm (pid=11862052) could not set TCP_NODELAY on socket 0, errno = 22
12/20/2012 09:53:14 - Info bptm (pid=11862052) using 30 data buffers
12/20/2012 09:53:14 - Info bptm (pid=11862052) start backup
12/20/2012 09:53:14 - Error bptm (pid=5963798) system call failed - A connection with a remote socket was reset by that socket. (at child.c.1298)
12/20/2012 09:53:14 - Info bptm (pid=11862052) backup child process is pid 5963798
12/20/2012 09:53:14 - Info bptm (pid=11862052) Waiting for mount of media id LTO546 (copy 1) on server nbk-prod1.
12/20/2012 09:53:14 - mounting LTO546
12/20/2012 09:53:15 - Error bptm (pid=5963798) unable to perform read from client socket, connection may have been broken
12/20/2012 09:54:02 - Info bptm (pid=11862052) media id LTO546 mounted on drive index 0, drivepath /dev/rmt0.1, drivename IBM.ULT3580-HH5.000, copy 1
12/20/2012 09:54:02 - mounted LTO546; mount time: 0:00:48
12/20/2012 09:54:02 - positioning LTO546 to file 1
12/20/2012 09:54:06 - positioned LTO546; position time: 0:00:04
12/20/2012 09:54:06 - begin writing
12/20/2012 09:54:14 - Info bptm (pid=11862052) EXITING with status 42 <----------
12/20/2012 09:54:14 - Error bpbrm (pid=11599878) could not send server status message
12/20/2012 09:54:16 - Info bpbkar (pid=0) done. status: 42: network read failed
12/20/2012 09:54:16 - end writing; write time: 0:00:10
network read failed  (42)
 
I really need help to sort out this problem as i have no backup of this server.
 
Please help me out, if someone know how to resolve that issue.
 
thanks

Comments 11 CommentsJump to latest comment

Marianne's picture

my client is a windows server 2008 R2. Am running client agent version 6.5 on that machine.

Upgrade your Client to 7.5.

Exchange 2010 is only supported as from NBU 7.0 plus NBU 6.5 has reached EOSL on 3 October 2012.

Supporting Storage Foundation and VCS on Unix and Windows as well as NetBackup on Unix and Windows
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kamalbhuttoo's picture

thanks for the reply. 

am downloading the agents. will let you know if problem has been solved.

I got another quest plz.

I want to backup all my mailboxes and seperately the whole system to replicate it on another machine if this fails. can you please tell me what backup selections i have to select for both types?

Shaun Taylor's picture

If you want to back up all Exchange databases on a standalone server, you can use the "Microsoft Information Store:\" directive. If you're backing up databases in a DAG, you can simply use the "Microsoft Exchange Database Availability Groups:\" directive and NetBackup will determine which servers to use in the DAG depending on how you configure the Microsoft Exchange attributes in the policy.

With either of the above, you can enable "Allow multiple data streams" in the policy if you want the backups to be broken down into different streams for each database, or you could use the NEW_STREAM directive to customise how this is done - otherwise they will all be backed up together.

As far as I know, you would need a seperate MS-Windows policy for backing up other data on the server.

kamalbhuttoo's picture

thank shaun. 

but its now working. do have any idea why its not working

Marianne's picture

I agree with Shaun about the Exchange policy.
Please bear in mind that mailboxes can no longer be backed up separately with Exchange 2010.
You need to configure GRT backup in order to enable individual mailbox/item restore.
You may want to read through NBU for Exchange manual for detailed info. 

For the MS-Windows policy, put ALL_LOCAL_DRIVES in backup selection.
Create Exclude List to exclude location of Exchange databases from the filesystem backup.

Supporting Storage Foundation and VCS on Unix and Windows as well as NetBackup on Unix and Windows
Handy NBU Links

kamalbhuttoo's picture

Thank you marianne for your help. 

Tha network error was gone after installing the netbackup client 7.5. 

My major issue is the backup selection now. 

Can you please provide me with a short step wise procedure to configure GRT.

my server is on citrix xen server, therefore extend your help regarding the backup selection. Am selecting all the specified solutions but am getting this error:

1: (72) the client type is incorrect in the configuration database 
 
 and 
 
12/24/2012 15:25:07 - estimated 0 kbytes needed
12/24/2012 15:25:07 - Info nbjm (pid=7405748) started backup (backupid=SVR-BBC-EX2010_1356348306) job for client SVR-BBC-EX2010, policy MSExch_Full_Tape, schedule Full_Tape on storage unit nbk-prod1-hcart2-robot-tld-0
12/24/2012 15:25:07 - started process bpbrm (pid=13500500)
12/24/2012 15:25:14 - Error bpbrm (pid=13500500) This type of backup is not supported on this version of Exchange
12/24/2012 15:25:15 - Info bpbkar (pid=0) done. status: 72: the client type is incorrect in the configuration database
12/24/2012 15:25:15 - end writing
the client type is incorrect in the configuration database  (72)
 
Please help me out.
 
Thanks 
 
Kamal
 
Marianne's picture

See Shaun Taylor's post:

If you want to back up all Exchange databases on a standalone server, you can use the "Microsoft Information Store:\" directive. If you're backing up databases in a DAG, you can simply use the "Microsoft Exchange Database Availability Groups:\"

Your policy type must be MS-Exchange.

Please show us your policy config. From cmd on Master:

bppllist MSExch_Full_Tape -L

Maybe best if you read through the NBU for Exchange manual (link in my previous post). 
You will see that GRT needs Disk storage unit and that you need to install and config NFS on the media server and client.

Also see this HOWTO video:

 Configuring Exchange 2010 Granular Restore Technology (GRT) Backups with NetBackup 7.0

Supporting Storage Foundation and VCS on Unix and Windows as well as NetBackup on Unix and Windows
Handy NBU Links

kamalbhuttoo's picture
please find output:
 
nbk-prod1(root)/etc # bppllist MSExch_Full_Tape -L
 
Policy Name:       MSExch_Full_Tape
Options:           0x0
template:          FALSE
audit_reason:         ?
Names:             (none)
Policy Type:       MS-Windows (13)
Active:            yes
Effective date:    02/25/2011 15:52:58
Client Compress:   no
Follow NFS Mnts:   no
Backup netwrk drvs:no
Collect TIR info:      no
Mult. Data Stream: no
Perform Snapshot Backup:   no
Snapshot Method:           (none)
Snapshot Method Arguments: (none)
Perform Offhost Backup:    no
Backup Copy:               0
Use Data Mover:            no
Data Mover Type:           -1
Use Alternate Client:      no
Alternate Client Name:     (none)
Use Virtual Machine:      0
Hyper-V Server Name:     (none)
Enable Instant Recovery:   no
Policy Priority:   0
Max Jobs/Policy:   Unlimited
Disaster Recovery: 0
Collect BMR Info:  no
Keyword:           (none specified)
Data Classification:       -
Residence is Storage Lifecycle Policy:    no
Client Encrypt:    no
Checkpoint:        no
Residence:         -
Volume Pool:       ExchangePool
Server Group:      *ANY*
Granular Restore Info:  no
Exchange Source attributes:              no
Exchange 2010 Preferred Server: (none defined)
Application Discovery:      no
Discovery Lifetime:      0 seconds
ASC Application and attributes: (none defined)
Generation:      62
Ignore Client Direct:  no
Enable Metadata Indexing:  no
Index server name:  NULL
Use Accelerator:  no
Client/HW/OS/Pri/DMI:  SVR-BBC-EX2010 Windows-x64 Windows2008 0 0 0 0 ?
Include:           ALL_LOCAL_DRIVES
Schedule:              Full_Tape
  Type:                FULL (0)
  Frequency:           1 day(s) (86400 seconds)
  Maximum MPX:         1
  Synthetic:           0
  Checksum Change Detection: 0
  PFI Recovery:        0
  Retention Level:     1 (2 weeks)
  u-wind/o/d:          0 0
  Incr Type:           DELTA (0)
  Alt Read Host:       (none defined)
  Max Frag Size:       0 MB
  Number Copies:       1
  Fail on Error:       0
  Residence:           (specific storage unit not required)
  Volume Pool:         (same as policy volume pool)
  Server Group:        (same as specified for policy)
  Residence is Storage Lifecycle Policy:         0
  Schedule indexing:     0
  Daily Windows:
   Day         Open       Close       W-Open     W-Close
   Sunday      001:30:00  002:30:00   001:30:00  002:30:00
   Monday      001:30:00  002:30:00   025:30:00  026:30:00
   Tuesday     001:30:00  002:30:00   049:30:00  050:30:00
   Wednesday   001:30:00  002:30:00   073:30:00  074:30:00
   Thursday    001:30:00  002:30:00   097:30:00  098:30:00
   Friday      001:30:00  002:30:00   121:30:00  122:30:00
   Saturday    001:30:00  002:30:00   145:30:00  146:30:00
 
 
 
Marianne's picture

Policy Type:       MS-Windows (13)

Include:           ALL_LOCAL_DRIVES

This is not how you config a policy for Exchange. Policy type needs to be MS-Exchange with snapshot option selected and you need to specify valid Exchange directive in Backup Selection. Plus, for GRT the Storage Unit needs to be disk.

Please read through previous posts, read the NBU for Exchange manual, go through the video. Links in previous posts.

Supporting Storage Foundation and VCS on Unix and Windows as well as NetBackup on Unix and Windows
Handy NBU Links

kamalbhuttoo's picture

sorry, the output sent was for another policy, in the meantime i created another policy and took the whole backup of the system using this policy. 

Find the outpout of the policy which we are working on:

nbk-prod1(root)/etc # bppllist MSExch_backup -L
 
Policy Name:       MSExch_backup
Options:           0x0
template:          FALSE
audit_reason:         ?
Names:             (none)
Policy Type:       MS-Exchange-Server (16)
Active:            yes
Effective date:    02/25/2011 15:52:58
Mult. Data Stream: no
Perform Snapshot Backup:   yes
Snapshot Method:           VSS
Snapshot Method Arguments: prov_type=0,max_snapshots=1,snap_attr=0
Perform Offhost Backup:    no
Backup Copy:               0
Use Data Mover:            no
Data Mover Type:           -1
Use Alternate Client:      no
Alternate Client Name:     (none)
Use Virtual Machine:      0
Hyper-V Server Name:     (none)
Enable Instant Recovery:   no
Policy Priority:   0
Max Jobs/Policy:   Unlimited
Disaster Recovery: 0
Collect BMR Info:  no
Keyword:           (none specified)
Data Classification:       -
Residence is Storage Lifecycle Policy:    no
Client Encrypt:    no
Checkpoint:        no
Residence:         -
Volume Pool:       ExchangePool
Server Group:      *ANY*
Granular Restore Info:  no
Exchange Source attributes:              no
Exchange 2010 Preferred Server: (none defined)
Application Discovery:      no
Discovery Lifetime:      0 seconds
ASC Application and attributes: (none defined)
Generation:      5
Ignore Client Direct:  no
Enable Metadata Indexing:  no
Index server name:  NULL
Use Accelerator:  no
Client/HW/OS/Pri/DMI:  SVR-BBC-EX2010 Windows-x64 Windows2008 0 0 0 0 ?
Include:           Microsoft Exchange Database Availability Groups:\
Schedule:              Full_Tape
  Type:                FULL SExchange (0)
  Frequency:           1 day(s) (86400 seconds)
  Maximum MPX:         1
  Synthetic:           0
  Checksum Change Detection: 0
  PFI Recovery:        0
  Retention Level:     1 (2 weeks)
  u-wind/o/d:          0 0
  Incr Type:           DELTA (0)
  Alt Read Host:       (none defined)
  Max Frag Size:       0 MB
  Number Copies:       1
  Fail on Error:       0
  Residence:           (specific storage unit not required)
  Volume Pool:         (same as policy volume pool)
  Server Group:        (same as specified for policy)
  Residence is Storage Lifecycle Policy:         0
  Schedule indexing:     0
  Daily Windows:
   Day         Open       Close       W-Open     W-Close
   Sunday      001:30:00  002:30:00   001:30:00  002:30:00
   Monday      001:30:00  002:30:00   025:30:00  026:30:00
   Tuesday     001:30:00  002:30:00   049:30:00  050:30:00
   Wednesday   001:30:00  002:30:00   073:30:00  074:30:00
   Thursday    001:30:00  002:30:00   097:30:00  098:30:00
   Friday      001:30:00  002:30:00   121:30:00  122:30:00
   Saturday    001:30:00  002:30:00   145:30:00  146:30:00
 
 
also find error received:
 
12/26/2012 09:27:40 - Info nbjm (pid=7405748) starting backup job (jobid=61476) for client SVR-BBC-EX2010, policy MSExch_backup, schedule Full_Tape
12/26/2012 09:27:40 - Info nbjm (pid=7405748) requesting MEDIA_SERVER_ONLY resources from RB for backup job (jobid=61476, request id:{F761E99A-4F1C-11E2-8333-78E60CF50000})
12/26/2012 09:27:40 - requesting resource Any
12/26/2012 09:27:40 - requesting resource nbk-prod1.NBU_CLIENT.MAXJOBS.SVR-BBC-EX2010
12/26/2012 09:27:40 - requesting resource nbk-prod1.NBU_POLICY.MAXJOBS.MSExch_backup
12/26/2012 09:27:40 - requesting resource EXCHANGE_RESOLVER.nbk-prod1.MSExch_backup.SVR-BBC-EX2010
12/26/2012 09:27:40 - granted resource  nbk-prod1.NBU_CLIENT.MAXJOBS.SVR-BBC-EX2010
12/26/2012 09:27:40 - granted resource  nbk-prod1.NBU_POLICY.MAXJOBS.MSExch_backup
12/26/2012 09:27:40 - granted resource  EXCHANGE_RESOLVER.nbk-prod1.MSExch_backup.SVR-BBC-EX2010
12/26/2012 09:27:40 - estimated 0 kbytes needed
12/26/2012 09:27:40 - begin Parent Job
12/26/2012 09:27:41 - Info RUNCMD (pid=6291678) started
12/26/2012 09:27:41 - Info RUNCMD (pid=6291678) exiting with status: 0
Operation Status: 0
12/26/2012 09:27:41 - end Parent Job; elapsed time 0:00:01
Operation Status: 0
Operation Status: 0
12/26/2012 09:27:44 - started process bpbrm (pid=12058674)
12/26/2012 09:27:49 - Info bpbrm (pid=12058674) SVR-BBC-EX2010 is the host to restore to
12/26/2012 09:27:49 - Info bpbrm (pid=12058674) reading file list from client
12/26/2012 09:27:56 - Info bpbrm (pid=12058674) client_pid=6300
12/26/2012 09:27:56 - Info bpbrm (pid=12058674) from client SVR-BBC-EX2010: TRV - BPRESOLVER has executed on server (SVR-BBC-EX2010)
12/26/2012 09:28:28 - Info bpresolver (pid=6300) done.  status: 2
12/26/2012 09:28:28 - Error bpbrm (pid=12058674) You cannot use the backup directive for Database Availability Groups for an Exchange Standalone backup
12/26/2012 09:28:28 - Info bpresolver (pid=6300) done. status: 72: the client type is incorrect in the configuration database
Operation Status: 2
Operation Status: 0
12/26/2012 09:28:28 - Info RUNCMD (pid=9240716) started
12/26/2012 09:28:28 - Info RUNCMD (pid=9240716) exiting with status: 0
Operation Status: 0
Operation Status: 2
none of the requested files were backed up  (2)
 
Marianne's picture

The error message tells you exactly what is wrong:

You cannot use the backup directive for Database Availability Groups for an Exchange Standalone backup

As per previous posts - if you have a Standalone Exchange Server, the Backup Selection must be:
Microsoft Information Store:\

Please take your time and go through the manual and videos.....

Supporting Storage Foundation and VCS on Unix and Windows as well as NetBackup on Unix and Windows
Handy NBU Links

SOLUTION