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Problem ejecting tapes

Created: 28 Oct 2013 | 6 comments

my issue in this post: https://www-secure.symantec.com/connect/forums/getting-access-denied-message-while-click-policies-or-robot-tab resolved automatically . 

But when i eject tapes. Netbackup showing operation successful but in MAP no tape. do i have to make any change.

Operating Systems:

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Marianne's picture

Use these steps to eject tapes:

  • To eject, select media in the GUI (use Ctrl to select multipe tapes).
     
  • Right click, In the popup menu, select “Eject Volume From Robot” 
  • After a short while NetBackup will complete the eject pre-checks.
  • Click “Eject”.
  • Wait for the next pop up.
  • Click “Yes” to continue.
  • You can now go to the Library and remove the tapes from the mailslot/ MAP.
  • NB: Only reply “Yes” once you have removed the tapes from the cap.
    If you click "Yes" before removing tapes, NBU will return the tapes back to their original slots.

Supporting Storage Foundation and VCS on Unix and Windows as well as NetBackup on Unix and Windows
Handy NBU Links

Andy Welburn's picture

This frequently catches people out as the GUI is not as intuitive as it could be & the pop-up box covers the eject media window & defaults to 'Yes'.

You either follow Mariannes suggestion to the letter - but don't leave it too long on the pop-up box as there certainly used to be a timeout on this after which it accepts the defaulted yes automatically & will return the media from the MAP to the library.

The alternative would be to say "No" to the continue, the library contents are effectively updated with the removals & you can remove the media from the MAP at your leisure (unless there is some automatic re-insert on your library!)

Marianne's picture

Andy is 100% correct.

See MAP_CONTINUE_TIMEOUT in  http://www.symantec.com/docs/TECH163557

As of NetBackup version 7.x, there is now a timeout of 300 seconds on an eject which gives 5 minutes to remove tapes from the Media Access Port, otherwise a timeout error is generated.

You can increase this timeout if the robot is more than 5 minutes away...

Supporting Storage Foundation and VCS on Unix and Windows as well as NetBackup on Unix and Windows
Handy NBU Links

manish331's picture

netbackup showing media is not in lib after ejection but in MAP i am not seeing any tape.

manish331's picture

sorry there is no issue, poc was seing other MAP.

Marianne's picture

Who or what is poc?

Supporting Storage Foundation and VCS on Unix and Windows as well as NetBackup on Unix and Windows
Handy NBU Links