Endpoint Protection

 View Only
Expand all | Collapse all

problem with groups after upgrade to 12.1 MP1

  • 1.  problem with groups after upgrade to 12.1 MP1

    Posted Dec 07, 2011 10:29 AM

    Hi all

     

    i have a problem after upgrade to SEP 12.1 MP1. namely, i have upgraded the manager to this verision from 11.0.7 yestarday and since then i have problems with the grouping of the clients. to be more exact this is the scenario: I have two groups that have diferent rights (one group have usb and dvd restrictions for usage and the other that can use those devices). now the problem is that because all the clents are working in client mode some of the clients are being changed to the other group. Till now i had 5-6 calls from users that their priveliges have been revoked. This is not such a big problem, but the ohter change (from group with smaller to a group with bigger priveliges) is a problem.

     

    does anyone have a solution on how to stop this changes from happening. I have a backup from the DB before upgrade if this can be used. This db must be considered as the valid situation, and the new db should have the same users in the same groups



  • 2.  RE: problem with groups after upgrade to 12.1 MP1

    Posted Dec 10, 2011 04:12 PM

    some comments anyone???



  • 3.  RE: problem with groups after upgrade to 12.1 MP1

    Posted Dec 11, 2011 11:52 PM

    Hi,

    The previous version DB cannot be used ....

    Please create a case with symantec support ...

    Onlinehttps://mysupport.symantec.com/login.html

    How to update a support case and upload diagnostic files with MySupport

    http://www.symantec.com/docs/TECH71023
     
    QuickStart Guide - Create and Manage Support Cases in SymWISE
     
    http://www.symantec.com/docs/HOWTO31132
     

    OR 

    Call Support team

    Phone - http://www.symantec.com/business/support/contact_techsupp_static.jsp