Workspace Streaming

Just tried installing the agent on a clean machine through the streaming portal but I guess this dialog box.



Any ideas how I can get around this?

As the dialog says, uninstall the agents from Add/Remove Programs.

Then, open registry editor (regedit) and navigate to the following keys. If they exist, try the following (Thanks to Kumar!):

HKEY_CLASSES_ROOT\Installer\UpgradeCodes\5EFC92935729A9549B6359B25729535D
HKEY_CLASSES_ROOT\Installer\UpgradeCodes\BBB3CCA2C3EAA714893A84DD07E26E74

If this does not help, check the below

Since, install from portal is trigger based on Active-X, could you check if the Active-X is the right version there. Here is how you can check this
Open Internet Explorer > navigate to "Tools" menu > Internet Options' General Tab > Settings (under browser history if IE 7 or later) > View Objects. Look for "LaunchObj Class". If found check the version from the "Versions" tab. If it matches 6,2,0,924 then the Active-X object is installed but not the agent. If the object is there but a different version then upgrade should be triggered.

If you still have problem, can you give some additional info? Is this a VM? If so, is it possible you had a previous install left in an unstable state? Also, please send the install log called AppStreamClient.log typically at C:\

Hope this helps.

I will double check this again, but it was a brand new VM that I built.

Tried this on a clean VM, the registry keys do not exist and neither does the active-x object. It still does not install and gives the same error message.

I've attached the log file as required.

Very bizzare! From your client install log it appears the whole process took just a couple of seconds, which is highly unlikely. If you are interested, we can have a support WebEx session to troubleshoot your issue. Please let me know if you are interested.