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Problem installing Remote Agent for Windows Server on Backup Exec 2010

Created: 11 Apr 2013 • Updated: 19 Apr 2013 | 7 comments
This issue has been solved. See solution.

Hi

    I have a problem with Backup Exec 2010 attempting install Remote Agent on a Windows Server 2008 Enterprise with Microsoft Exchange.

    The issue appears when I try to install through Backup Server the agent on the other server, and say: "Error connecting to the remote registry of server. Ensure that the current logged in account is not blocked from accessing the remote registry and that the remote registry is available before try again."

    So the account is not blocked, password is OK and got administrator privileges, but the error keep appearing and is not allowing install Remote Agent. How I solve this issue?

Thanks in advance.
Lucas.

Operating Systems:

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CraigV's picture

Hi,

Any firewall/AV installed on that remote server? If so, turn them off and try again. Also, this isn't a cross-domain push-install is it?

http://www.symantec.com/business/support/index?pag...

You might also want to check out the TN below and see if it helps:

http://www.symantec.com/business/support/index?pag...

Thanks!

Alternative ways to access Backup Exec Technical Support:

https://www-secure.symantec.com/connect/blogs/alte...

pkh's picture

1) You can ensure that the remote registry service is started on the remote server.

2) You can do a manual install of the agent by copying the agents\RAWS32/64 directory under the BE installation directory to the remote server and install from the directory.

seguridadallus's picture

Thank you for your support guys!

I've checked all that you say but the issue keep appearing, and if I install the agent locally it arrows this error "Backup Exec cannot connect to the remote agent because a trust relationship was not established between the remote agent and the media server.  To establish a trust relationship, add the remote agent to the Favorite Resources in the backup selections tree"

I'm sure that the agent I install is compatible with this version of BE 2010 and the credentials are ok again.

Thanks

VJware's picture

Once the agent is added locally, try establishing the trust manually.

Add the remote server under user-defined selections, right-click on the server & choose Establish Trust Relationship.

CraigV's picture

...the easiest way is to do a push-install from the media server, or a manual installation of the RAWS agent. Doing an installation from any other source would ensure that the RAWS agent isn't current with the media server.

Thanks!

Alternative ways to access Backup Exec Technical Support:

https://www-secure.symantec.com/connect/blogs/alte...

pkh's picture

... or you can go to the remote machine, start up the BE remote agent utility and make sure that it is publishing correctly to the media server and that there is no firewall blocking port 10000.

seguridadallus's picture

Yep, I finally get solve the issue mannually and I can validate credentials between BE10 and RAWS, but remote installation keep failing.

What I made was modify X:\WINDOWS\SYSTEM32\DRIVERS\ETC\services

and add this value ndmp 10000/tcp #BE10

I'll try repair BE10 for the moment

Thanks a lot!

SOLUTION