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Problem Lisence BE 2012

Created: 17 Sep 2012 | Updated: 17 Sep 2012
Moh Johan Rajabi's picture
Moh Johan Rajabi
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Dear All,

I have problem with lisence BE 2012, I import file *.slf and this success, but the status of BE 2012 always Trial Version.

View Inline Image

 

View Inline Image

I tried http://www.symantec.com/business/support/index?page=content&id=TECH183970 , but it is no success for me.

Please Help Me...

 

Quick Look Solution

Hello there,     Observe Fig


Hello there,

    Observe Fig 3 from the technote "http://www.symantec.com/docs/TECH183970"

It shows a License key called "Backup Exec 2012".

This is what missing from your screenshot which you have posted in the original post.

Basically what you have entered are all Maintenance Contract License key and one SLF that you have entered is of Remote Media Agent for Linux.

Speak to Symantec Customer care and get the PRODUCT License key as you already have MAINTENANCE License key.

 

Thanks,

-Sush...
 

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Comments

Backup_Exec
Symantec Employee
Accredited
17
Sep
2012
Votes
0

Hi I don't see you have added

Hi

I don't see you have added backup exec core license key I only see maintinance licenses so please add them and it will not show trial ware once installed.

Thanks

Sameer

Don't forget to give a "Thumbs Up" or Mark as "Solution" if someones advice has helped you.

Moh Johan Rajabi
17
Sep
2012
Votes
0

Where can i get backup exec

Where can i get backup exec core lisence key ?, what is backup exec 2012 different backup exec core ? 

Backup_Exec
Symantec Employee
Accredited
17
Sep
2012
Votes
0

Hi Please contact licensing

Hi

Please contact licensing for Symantec to get the right SLF for backup exec 2012 base license that is core license and once you get it ,import it and install it as per the document mentioned by you

http://www.symantec.com/docs/TECH113612

Thanks

Sameer

Don't forget to give a "Thumbs Up" or Mark as "Solution" if someones advice has helped you.

CraigV
Trusted Advisor
Accredited
17
Sep
2012
Votes
-1

...it appears your core

...it appears your core license is installed (Backup Exec 2012), but there might be something wrong with the licensing file. Rather contact the licensing department and ask them to reissue you with a new *.slf file.

Thanks!

Alternative ways to access Backup Exec Technical Support:

https://www-secure.symantec.com/connect/blogs/alte...

Sush...
Symantec Employee
Accredited
Certified
17
Sep
2012
Votes
0
SOLUTION

Hello there,     Observe Fig

Hello there,

    Observe Fig 3 from the technote "http://www.symantec.com/docs/TECH183970"

It shows a License key called "Backup Exec 2012".

This is what missing from your screenshot which you have posted in the original post.

Basically what you have entered are all Maintenance Contract License key and one SLF that you have entered is of Remote Media Agent for Linux.

Speak to Symantec Customer care and get the PRODUCT License key as you already have MAINTENANCE License key.

 

Thanks,

-Sush...
 

Hope this piece of Information Helps you... and if it does then mark this response as Solution....!!!

Moh Johan Rajabi
17
Sep
2012
Votes
0

Speak to Symantec Customer

Speak to Symantec Customer care and get the PRODUCT License...