Video Screencast Help
Symantec to Separate Into Two Focused, Industry-Leading Technology Companies. Learn more.

Problem Lisence BE 2012

Created: 17 Sep 2012 • Updated: 17 Sep 2012 | 6 comments
This issue has been solved. See solution.

Dear All,

I have problem with lisence BE 2012, I import file *.slf and this success, but the status of BE 2012 always Trial Version.

 

I tried http://www.symantec.com/business/support/index?page=content&id=TECH183970 , but it is no success for me.

Please Help Me...

 

Discussion Filed Under:

Comments 6 CommentsJump to latest comment

Backup_Exec's picture

Hi

I don't see you have added backup exec core license key I only see maintinance licenses so please add them and it will not show trial ware once installed.

Thanks

Sameer

Don't forget to give a "Thumbs Up" or Mark as "Solution" if someones advice has helped you.

Moh Johan Rajabi's picture

Where can i get backup exec core lisence key ?, what is backup exec 2012 different backup exec core ? 

Backup_Exec's picture

Hi

Please contact licensing for Symantec to get the right SLF for backup exec 2012 base license that is core license and once you get it ,import it and install it as per the document mentioned by you

http://www.symantec.com/docs/TECH113612

Thanks

Sameer

Don't forget to give a "Thumbs Up" or Mark as "Solution" if someones advice has helped you.

CraigV's picture

...it appears your core license is installed (Backup Exec 2012), but there might be something wrong with the licensing file. Rather contact the licensing department and ask them to reissue you with a new *.slf file.

Thanks!

Alternative ways to access Backup Exec Technical Support:

https://www-secure.symantec.com/connect/blogs/alte...

Sush...'s picture

Hello there,

    Observe Fig 3 from the technote "http://www.symantec.com/docs/TECH183970"

It shows a License key called "Backup Exec 2012".

This is what missing from your screenshot which you have posted in the original post.

Basically what you have entered are all Maintenance Contract License key and one SLF that you have entered is of Remote Media Agent for Linux.

Speak to Symantec Customer care and get the PRODUCT License key as you already have MAINTENANCE License key.

 

Thanks,

-Sush...
 

Hope this piece of Information Helps you... and if it does then mark this response as Solution....!!!

SOLUTION
Moh Johan Rajabi's picture

Speak to Symantec Customer care and get the PRODUCT License...