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Problem with Live Update.

Created: 15 Oct 2012 | 4 comments

Hi, I have problem with LiveUpdate.

I change de ext ".LiveUpdate" for ".txt" for this can be read.

In my network, i have one computer how domain controller, an other computer how Forefront TMG.

I read the log but don't know because is the problem.

Sorry for my bad english, i speak spanish.

This is the log:

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Ashish-Sharma's picture


As per log you

25/09/2012, 20:02:33 GMT -> EVENT - SERVER SELECTION FAILED EVENT - LiveUpdate failed to connect to server at path /opt/content/onramp via a FTP connection. The server connection attempt failed with a return code of 1814, LiveUpdate could not retrieve the catalog file of available Symantec product and component updates.
25/09/2012, 20:02:33 GMT -> Progress Update: HOST_SELECTION_ERROR: Error: 0x802A0027
25/09/2012, 20:02:33 GMT -> LiveUpdate did not find any new updates for the given products

check this link, if it does not help pass on log.liveupdate.,

Possible Causes: Legacy proxy settings in the registry still persist after environmental changes on client machine.


The legacy proxy settings can be removed by performing the following steps:

1.   Open the registry (Start->Run->type "regedit").

2.  Go to HKEY_USERS\.DEFAULT\Software\Microsoft\Windows\CurrentVersion\InternetSettings\connections

3.  Delete the registry keys "DefaultConnectionSettings" and "SavedLegacySettings".

4.  Reboot the machine.

Note:  These registry keys will automatically regenerate after reboot of machine.

Also, this also could be caused due to incorrect proxy server information in the following registry location: HKEY_USERS\.DEFAULT\Software\Microsoft\Windows\CurrentVersion\InternetSettings

Removing the incorrect proxy info from this key and then rebooting allowed the client to communicate normally.

One important thing to keep in mind is that any incorrect proxy information must also be removed from the following two locations as well:

HKEY_USERS\.DEFAULT\Software\Microsoft\Windows\CurrentVersion\Internet Settings\Connections\DefaultConnectionSettings HKEY_USERS\.DEFAULT\Software\Microsoft\Windows\CurrentVersion\Internet Settings\Connections\SavedLegacySettings

If the settings are not removed from these two keys, they will repopulate the Internet Settings key after every reboot.

Remove the incorrect proxy information from all 3 registry locations noted above, then reboot.

Just to add, in many of my cases, where was an issue with the System Account at User Proxy Level. They had to Bypass the Proxy on the server.

Error: "LU1814: LiveUpdate could not retrieve the update list" (Enterprise)

Thanks In Advance

Ashish Sharma

pete_4u2002's picture

its connecting through proxy

CONNECTED: Proxy: "http=SDCGB01:8080

can you whitelist symantecliveupdate site on proxy

Ashish-Sharma's picture


did you received your answer ?

Thanks In Advance

Ashish Sharma

SameerU's picture


Please reinstall the Liveupdate