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Problem with Log Agent (Events) in Symantec Reporting

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Migration UserMar 11, 2010 10:47 AM

Migration User

Migration UserMar 11, 2010 11:23 AM

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Migration UserMar 11, 2010 11:36 AM

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Migration UserMar 11, 2010 11:40 AM

Migration User

Migration UserMar 11, 2010 11:45 AM

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Migration UserMar 11, 2010 11:50 AM

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Migration UserMar 12, 2010 02:06 AM

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Migration UserMar 12, 2010 03:52 AM

  • 1.  Problem with Log Agent (Events) in Symantec Reporting

    Posted Mar 11, 2010 09:57 AM
    Hello,
    At the moment we cannot see new found security riscs and viruses and all alerts don't work. And we think that these problem associated with Log agent don't work.
    Maybe who know where we can found log file or how we can estabilish work Symantec Reporting?



  • 2.  RE: Problem with Log Agent (Events) in Symantec Reporting

    Posted Mar 11, 2010 09:58 AM
    before we could procced further please check this document

    http://service1.symantec.com/SUPPORT/ent-security.nsf/docid/2006040513034348 


  • 3.  RE: Problem with Log Agent (Events) in Symantec Reporting

    Posted Mar 11, 2010 10:13 AM
    I have not problem with IIS.
    Site work but on Home page I see this message (1 agent possibly handing). Then I click this message I get redirected to Agent Status page and I see that Agent Log Reader (Events) have problem.


  • 4.  RE: Problem with Log Agent (Events) in Symantec Reporting

    Posted Mar 11, 2010 10:17 AM

    AMS no longer alerts on certain detections and Symantec AntiVirus reports threats as "Security Risk" instead of "Risk"


    http://service1.symantec.com/SUPPORT/ent-security.nsf/docid/2006101312162648
     


  • 5.  RE: Problem with Log Agent (Events) in Symantec Reporting

    Posted Mar 11, 2010 10:35 AM
     Re-install Reporting Agent.On the machine  on which it is hanging.


  • 6.  RE: Problem with Log Agent (Events) in Symantec Reporting

    Posted Mar 11, 2010 10:47 AM
    This is manual for ASM but I mean Reporting Agent.


  • 7.  RE: Problem with Log Agent (Events) in Symantec Reporting

    Posted Mar 11, 2010 11:23 AM
    Unchanged :-(



  • 8.  RE: Problem with Log Agent (Events) in Symantec Reporting



  • 9.  RE: Problem with Log Agent (Events) in Symantec Reporting

    Posted Mar 11, 2010 11:36 AM
      |   view attached
    Please see attache


  • 10.  RE: Problem with Log Agent (Events) in Symantec Reporting

    Posted Mar 11, 2010 11:40 AM
      |   view attached
    Please see attache


  • 11.  RE: Problem with Log Agent (Events) in Symantec Reporting

    Posted Mar 11, 2010 11:40 AM
    Which version are you using try upgrading to MR9 10.1.9.9000 


  • 12.  RE: Problem with Log Agent (Events) in Symantec Reporting

    Posted Mar 11, 2010 11:45 AM
    MR 7 (10.1.7.x)


  • 13.  RE: Problem with Log Agent (Events) in Symantec Reporting
    Best Answer

    Posted Mar 11, 2010 11:49 AM


  • 14.  RE: Problem with Log Agent (Events) in Symantec Reporting

    Posted Mar 11, 2010 11:50 AM
    Please se case number: 411-585-849


  • 15.  RE: Problem with Log Agent (Events) in Symantec Reporting

    Posted Mar 11, 2010 11:55 AM
    You propose to upgrade all server and all clisents to MR 8?


  • 16.  RE: Problem with Log Agent (Events) in Symantec Reporting

    Posted Mar 11, 2010 12:11 PM
     Not all servers and clients at once however..SSC and Primary and Secondary servers atleast..
    However if you are upgrading then why MR8 directly upgrade to MR9 10.1.9


  • 17.  RE: Problem with Log Agent (Events) in Symantec Reporting

    Posted Mar 11, 2010 12:29 PM
    We cannot do it because we need test this MR in test envaironment. Becase we cannot use not test product in production with more 9000 clients. :-)
    But test phase may take a long time.But we need reporting ASAP :-)


  • 18.  RE: Problem with Log Agent (Events) in Symantec Reporting

    Posted Mar 12, 2010 02:06 AM
    Any ideas?


  • 19.  RE: Problem with Log Agent (Events) in Symantec Reporting

    Posted Mar 12, 2010 03:13 AM
     Well you can try re-installing reporting server in that case.


  • 20.  RE: Problem with Log Agent (Events) in Symantec Reporting

    Posted Mar 12, 2010 03:52 AM
    I've did it :-) But nothing


  • 21.  RE: Problem with Log Agent (Events) in Symantec Reporting

    Posted Mar 13, 2010 07:33 AM
    We sent Log files to Symantec Support. After investigatiation they said that we need upgrade Reporting Server to upper version. We did it and problem resolved.
    Thank you for your help. Please close topic.