Endpoint Protection

After install this software (without errors) I open it and try configure Distribution Center and I see this error:
Connection to **** failed. (Location: *****; URL: unc:\******\******; Status: unreacheble).
I've checked permission on this share and it seems good.
I think thi problem associated with unc name because in this name use one "\". How I can change it?
For installing and configurig LUA I've used this links (http://www.symantec.com/connect/articles/installation-and-configuration-lua)

Hi,

can you please check if you have a folder called clu-prod at the installation location, i.e. \program files\Symantec\LiveUpdate Administrator. If you find that folder, please make a copy of it in a different location. Rename the original folder.

Now, you can try to add a distribution centre again and let us know the status.

Aniket

Try collecting the logs on the LUA and paste it for us we would take a look and let you know the reason

Open Internet Explorer on your LiveUpdate Administrator 2.x (LUA 2.x) server
Login to LUA 2.x using valid account credentials.
Open the following URL: http://127.0.0.1:7070/lua/debug.do  (note: LUA 2.1 uses port 8080 by default.)
Click Ok when prompted
When collection is complete, a link will be posted from which to download luadebuginfo.zip.

http://service1.symantec.com/SUPPORT/ent-security.nsf/docid/2009030211283748

Hi,
I've tried do it but no result.

Please download this report. http://depositfiles.com/files/ieldlwej6

So? Do you know what is it and what I need do with this problem?

 Well it shows it is unreachable
\testserver\....
try giing a double slash and check if it says ready

are able to reach it via browser
\testserver\...

Pls refer the below doc for configuring distribution center using UNC protocol 

http://service1.symantec.com/support/ent-security.nsf/854fa02b4f5013678825731a007d06af/31d992657aa601b2882574e100556c0a?OpenDocument

 

Hi.
Please see these screenshots maybe it help you with understanding what is it.

 

I think this problem associated with one "\" in unc path but I cannot change it. What I do for resolve this problem?
If I entired \\testserver during configuration Distribution Center I get following eroor: "Please enter a valid Hostname/IP address".
Maybe this setting store in PG base and we can change it in PG base? If yes, we need credentials for connect PG base.

Thank you for your help. I did it but no results.

Can you give  full permission for the user to that share and try..

 

Yes sure. I do it. Test user have Full access to this share (Sharing and security). But no results.

Please see screenshot from documentation:

And screenshot from my test enviroment:

In the doc url "\\" is used for specifying the path and in your screen shot it is"\" 

If my above suggestion not helps can you give  full permission for the user to that drive also and try..

 

SAV LUA Account have FULL Access (Shared access and Security access) to ALL Symantec LiveUpdate Adminitration Utilities Folders and Folder for updates.

You will need to add the webdav package for IIS in order to distribute content when using http or https.
1. To add webdav:
a. Open Control Panel, and select Add/Remove Programs.
b. Click on "Add/Remove Windows Components".
c. Double-click on "Application Server".
d. Double-click on "Internet Information Services (IIS)".
e. Double-click on " World Wide Web Service".
f. Please check "WebDAV Publishing".
 

After doing the above steps go to IIS manager---->Web service extensions and right click on webdav and click on allow

These steps to be done for both Main LUA server and Distribution Center server
 

Hi,
I cannot use HTTP(s) or FTP for delivery updates.
I can use only UNC path.

Whether you noticed and corrected this problem
In the doc url "\\"(double slash) is used for specifying the path and in your screen shot it is"\" (single slash)

Also try by giving ip address instead of server name.. 

I've started new CASE to Symantec Support. And we wait results. :-)

PLease post your case id as well.

Aniket

One more thing
While entring user name wheter you enterd as computername\username, where computername is the name of the computer
where the UNC share resides.
If no try it

 

I'm useing Domain accountfor connect to this share because I have 8 Distribution points.

Then you give the use name like this domain name\user name. Also add this user to local admin group of the server were the server resides  

291-844-269

Yes. This user has admin rights on these servers.

Share ore folder in this Server itself and try to host LUA. If it is success something problem is with that remote folder if fails problem is with your configuration

 

I can connect to this share from LUA server.

IN Main LU server go to start--->run
give \\<your share folder> and see whether it is accessible.
Also assure you are able to resolve that testserver name to IP 

Can you get update about this CASE?

Hi,

I think the CASE id is incorrect.