Video Screencast Help
Symantec Appoints Michael A. Brown CEO. Learn more.

Problem Management Classifications

Created: 21 Oct 2013 | 1 comment
bleggett's picture

We are on ServiceDesk 7.5. Classification is a required field when working a problem, but I can't find anywhere to expose that selection once the PM has passed the "Work Problem" task. It isnt listed in the"Review Fix or Workaround" task., it doesnt appear on the process view page, and I can't seem to figure out how to expose the classification in a report. Any help would be appreciated. Thanks

Operating Systems:

Comments 1 CommentJump to latest comment

bleggett's picture

FYI, I opened a ticket on this. The first step towards partial resolution is to upgrade from 7.

5 MP1 to 7.5 SP1. This is supposed to aleviate the issue of not being able to see the classification after the problem has been worked. As to the reporting this is the suggested workaround below

"In 7.5 SP1 we have figured out a workaround for your reporting issue we worked on.

Edit a report and on the left under Problem Management add Custom Problem Management then on the right you will see Classification."