Workflow and ServiceDesk Community

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  • 1.  Problem Management, SLAs, Notifications SD 7.5

    Posted Sep 09, 2013 01:10 PM

    Hi Gurus,

    With problem Management I can have a SLAs and e-mail status notifications ? I didnt see nothing implemented.



  • 2.  RE: Problem Management, SLAs, Notifications SD 7.5

    Broadcom Employee
    Posted Sep 09, 2013 01:22 PM

    The Problem Management module of ServiceDesk 7.5 hasn't been upgraded to support the new SLA or Email templates. 

    With the release of the upcoming ServiceDesk 7.6 this module has been upgraded to incorporate these features.



  • 3.  RE: Problem Management, SLAs, Notifications SD 7.5

    Posted Sep 09, 2013 03:20 PM

    Thanks TGiles, Do you Know Servicedesk 7.6 release date?



  • 4.  RE: Problem Management, SLAs, Notifications SD 7.5
    Best Answer

    Broadcom Employee
    Posted Sep 09, 2013 03:30 PM

    ServiceDesk 7.6 is scheduled for release in Q4 of this year.