Endpoint Protection

Hi when I am having a problem when trying to open my endpoint manager. I get the logon screen and put the username and password in then it opens up as I would expect then 1 second later it goes back to the logon screen.

It doesnt matter how many times I try to logon it does the same thing.

Im running the latest version of Endpoint as was only downloaded about 2 weeks ago.

Any help would be great.

Thanks

Check for errors relating to the problem in the catalina.out and scm-server-0.log files.

http://www.symantec.com/business/support/index?page=content&id=TECH102413

Moving this thread to the Endpoint Protection forum for better visibility.

Hello,

What version of SEP are you carrying??

Did you check these Articles - 

After the login on the console the admin is logged out from the console quickly

Hi thanks for these, have tried both but am still getting the same problem.

I not sure which exact version of Endpoint im running I know its 12.1 but as I am unable to open the manager I cant give the exact version.

Thanks

can you pass on the logs that were asked?

also check if this helps

http://www.symantec.com/business/support/index?page=content&id=TECH153429

Solution 1:

1. Go to C:\Documents and Settings\All Users\Application Data\Symantec\Symantec Endpoint Protection Manager\php\temp
2. Right click on the temp folder and go to security tab, check if the IUSR account has full permission\
   1. If not, then apply the same and try to login into the Endpoint Manager. (Valid for Version 11.0)

 Solution 2:

1. Go to C:\WINDOWS\system32\drivers\etc
2. Open the host file with notepad
3. Towards the end of the file, it should have only these lines

127.0.0.1       localhost  (Default IP)

1. If any other IP address is mentioned remove the same and save the file and try to login to the Endpoint Manager.

You should be able to login into the manager successfully.

Hi thats great thanks I did have another entry in the hosts file which as soon as I removed it I am now able to login fine.

Thanks for all your help.

I'm glad that I could help..