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Problem to perform Create image job using SMP7.1TP6

Created: 27 Sep 2010 • Updated: 06 Oct 2010 | 1 comment

 

Hi,

I am trying to create an image from virtual machine using custom job with Prepare for image capture and Create image tasks. I am using Altiris™ Deployment Solution 7.1 from Symantec User Guide documentation as reference documentation to prepare and configure environment to get ability create images. My SMP Server  contains the Deployment Site Server and configured  Symantec Boot Services (PXE), Sysprep Configuration files components and Deployment Solution plug-in ontest machine as described in document mentioned before. When I am trying to perform  the job  from SMP Console the Prepare for image capture task runs on test machine and always return successful result code but the Create Image task returns fault all time. From logs I found out that the @imageTool, @description and other parameters were not found. (See the log below to get more information about missing input parameters).

There is the log snippet from Altrinstic Log View:

9/24/2010 6:11:50 PM NOT Found @resourceGuid : 

9/24/2010 6:11:50 PM OnClientTaskComplete success = False
9/24/2010 6:11:50 PM Found @Success : 
9/24/2010 6:11:50 PM NOT Found @imageType : 
9/24/2010 6:11:50 PM NOT Found @description : 
9/24/2010 6:11:50 PM NOT Found @OSType : 
9/24/2010 6:11:50 PM NOT Found @imageTool : 
9/24/2010 6:11:50 PM NOT Found @imagePath : 
9/24/2010 6:11:50 PM Found NOT @isHTTP : 
9/24/2010 6:11:50 PM Removed Thread wait::: 
9/24/2010 6:11:50 PM TaskExecutionEngine.ProcessPendingRequestList(): Queueing 1 items.
9/24/2010 6:11:45 PM TaskExecutionEngine.ProcessPendingRequestList(): Queueing 1 items.
9/24/2010 6:11:42 PM RemoteClientTaskManager::TickleThreadStart(): Send 1 tickles
9/24/2010 6:11:40 PM @fullImagePath = \\ImageServer\Deployment\task Handler\image\25cb8c62-006e-4ee4-92fb-dfb07113e106\TestImage.gho
9/24/2010 6:11:40 PM Create @fullImagePath if Http is False----- = 
9/24/2010 6:11:40 PM @authenticationPoint = \Deployment
9/24/2010 6:11:40 PM @serverName = ImageServer
9/24/2010 6:11:40 PM CreateImageTaskHandler OS Type::: === Windows XP
9/24/2010 6:11:40 PM CreateImageTaskHandler OS Type::: === Windows XP

 

It seems that all these input parameters are not initialized by Prepare for image capture task and as a result the Create Image task fault.

Please can you help me solve this issue. Maybe I need to specify some additional configuration settings on SMP side or set up latest components? Please let me know where I did mistake. I’ve put the description of my SMP server components  to get more information about the server side configuration  and the configuration settings for Prepare for Image capture and Create image tasks as well.

SMP Server Configuration:

Name                                                                             Version

Symantec Management Platform                                    7.1.1571

Altiris Deployment Solution Complete Suite MR1            7.1.607
Altiris Deployment Solution Core MR1                             7.1.607
Altiris Deployment Solution WinPE Support MR1             7.1.607
Altiris Deployment Solution with WinPE Support MR1     7.1.607
Altiris Inventory Solution SP2 MR1                                  7.0.1255
Altiris Software management Solution SP2 MR1             7.0.1831
Symantec Management Agent for UNIX, Linux and Mac  7.1571

 

Note: All these components using development license.

Prepare for Image capture:

                Pre-Imaging:

1.  Windows (using sysprep)

     OS Type: Windows

                Reboot to:

1.  PXE: x86

Create image:

                Image name:     TestImage.gho

                Description:       Some description

                Imaging tool:     Ghost

                Image type:       Disk Image

If you need more information about some parts of my SMP system I will share with you.

 

Thanks,

Alexey

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Nelo's picture

is this the log file under x:\program files\altiris\altiris agent\logs ?  there should be a log for create image paste the error message here.

Nelo