Hello, Im new here so please bear with me :)
We have a really really old version of enterprise vault (Version 6) installed as an archive for some of our old users.
No one knows anything about the system as it was setup years ago and the people involved have long since left.
We are having a problme retreving all emails from the vault, the user gets Failed to get the document from the Storage Service.
at the same time the following is logged in the event log on the server.
Event Type: Warning
Event Source: Enterprise Vault
Event Category: Web Application (WP)
Event ID: 6287
Time: 7:51:09 PM
Unable to fetch item from
Reason: The server threw an exception. 0x80010105
Saveset Id: 644000000000000~200607270544360000~1~006B60EEEA9B472F8517AFDE8D8A864
Archive Folder Path: Sent Items
For more information, see Help and Support Center at http://evevent.veritas.com/rosetta/showevent.asp
I dont really know where to start, but ive tried various things like changing the service password, reinstalling outlook on the server etc.
any help would be appreciated!!