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Problem in SEP uninstall

Created: 23 Dec 2012 | 9 comments


  We are facing problem while trying to uninstall SEP client from one PC. It hangs at a place where it displays "Gathering required information" and does not proceed ahead. Please suggest.


Comments 9 CommentsJump to latest comment

Brɨan's picture

You can try cleanwipe. Check here on how to obtain it:

Also, see this KB article on removal methods:

Methods for uninstalling Symantec Endpoint Protection

Please click the "Mark as solution" link at bottom left on the post that best answers your question. This will benefit admins looking for a solution to the same problem.

Ashish-Sharma's picture

Hi tabish,

Try to Uninstall in safe mode ...

Or using Clean wipe tool

Thanks In Advance

Ashish Sharma

Ambesh_444's picture

Hi Tabish,

As ashish said, You can uninstall this with only latest version of Clean wipe.



Thank& Regards,


"Your satisfaction is very important to us. If you find above information helpful or it has resolved your issue. Please don't forget to mark the thread as solved."

Chetan Savade's picture


The release of 12.1 RU2 included an updated CleanWipe utility & now it works/performs much better.

To receive this tool you need to contact Symantec Support.

Support Support  -

Check this article for more details.

I hope it's informative.

Chetan Savade
Sr.Technical Support Engineer, Endpoint Security
Enterprise Technical Support

Don't forget to mark your thread as 'SOLVED' with the answer that best helps you.<

rs_cert's picture

manually uninstall Symantec Endpoint Protection client from Windows Vista, Windows 7, and Windows 2008 32-bit

Ajit Jha's picture

Select the appropriate link for the product and operating System that you want to uninstall and try Manual Unistallation procedure:

How to manually uninstall Symantec Endpoint Protection Manager 12.1 on all Windows operating systems

How to uninstall Symantec Endpoint Protection 12.1 client from Windows XP and Windows 2003 32-bit and 64-bit operating systems manually

How to uninstall Symantec Endpoint Protection 12.1 client from Windows Vista, Windows 7, and Windows 2008 32 and 64-bit operating systems manually


Ajit Jha

Technical Consultant


rs_cert's picture

We have not recieved any revert on same from long time, hopefully your query has been closed. If your issue closed then please mark valid comment as a solution which can help to other.


SameerU's picture


Please remove the Symantec entries from registry


Sumit G's picture

Revo uninstaller is third party s/w, try the revo if cleanwipe not owrk.


Sumit G.