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Problem in SEP uninstall

Created: 23 Dec 2012 | 9 comments

Hi,

  We are facing problem while trying to uninstall SEP client from one PC. It hangs at a place where it displays "Gathering required information" and does not proceed ahead. Please suggest.

 

 

Thanks

Comments 9 CommentsJump to latest comment

.Brian's picture

You can try cleanwipe. Check here on how to obtain it:

https://www-secure.symantec.com/connect/forums/how...

Also, see this KB article on removal methods:

Methods for uninstalling Symantec Endpoint Protection

http://www.symantec.com/business/support/index?pag...

Please click the "Mark as solution" link at bottom left on the post that best answers your question. This will benefit admins looking for a solution to the same problem.

Ashish-Sharma's picture

Hi tabish,

Try to Uninstall in safe mode ...

Or using Clean wipe tool

Thanks In Advance

Ashish Sharma

 

 

Ambesh_444's picture

Hi Tabish,

As ashish said, You can uninstall this with only latest version of Clean wipe.

 

Regards,

AMbesh

 

Thank& Regards,

Ambesh

"Your satisfaction is very important to us. If you find above information helpful or it has resolved your issue. Please don't forget to mark the thread as solved."

Chetan Savade's picture

Hi,

The release of 12.1 RU2 included an updated CleanWipe utility & now it works/performs much better.

https://www-secure.symantec.com/connect/articles/n...

To receive this tool you need to contact Symantec Support.

Support Support  -  http://www.symantec.com/support/contact_techsupp_static.jsp

Check this article for more details.

https://www-secure.symantec.com/connect/forums/how...

I hope it's informative.

Chetan Savade
Sr Technical Support Engineer, Endpoint Security
Enterprise Technical Support
CCNA | CCNP | MCSE | SCTS |

Don't forget to mark your thread as 'SOLVED' with the answer that best helps you.<

rs_cert's picture

manually uninstall Symantec Endpoint Protection client from Windows Vista, Windows 7, and Windows 2008 32-bit

http://www.symantec.com/business/support/index?page=content&id=TECH102286

Ajit Jha's picture

Select the appropriate link for the product and operating System that you want to uninstall and try Manual Unistallation procedure:
 

How to manually uninstall Symantec Endpoint Protection Manager 12.1 on all Windows operating systems
http://www.symantec.com/business/support/index?pag...

How to uninstall Symantec Endpoint Protection 12.1 client from Windows XP and Windows 2003 32-bit and 64-bit operating systems manually
http://www.symantec.com/business/support/index?pag...

How to uninstall Symantec Endpoint Protection 12.1 client from Windows Vista, Windows 7, and Windows 2008 32 and 64-bit operating systems manually
http://www.symantec.com/business/support/index?pag...

Regard's

Ajit Jha

Technical Consultant

ASC & STS

rs_cert's picture

We have not recieved any revert on same from long time, hopefully your query has been closed. If your issue closed then please mark valid comment as a solution which can help to other.

Thanks

 

SameerU's picture

Hi

Please remove the Symantec entries from registry

Regards

 

Sumit G's picture

Revo uninstaller is third party s/w, try the revo if cleanwipe not owrk.

Regards

Sumit G.