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Problem stating up DLO Agent

Created: 08 Jul 2010 | 3 comments

Hi everyone, and sorry for my english

I have BE 12.5 and DLO clients installed on user's computers , but when i re installed DLO Agent on a computer after a problem on it , it do not want to start it gives me the authentification window and when i type the username with the associate password and the domain the authentification failed with an error.
But normally, before that problem, DLO did not give me that window during the starting up, it authenticated automatically.
What i have to do to resolve this problem ?
and thank you in advance for your help

Comments 3 CommentsJump to latest comment

RahulG's picture

Check permissions for user on respective Network User Data Folder (NUDF), The user should have Full Control on it.

NOTE: Check permissions settings from this TechNote:

Some document for DLo hotfix  but best would be to run live update and get all the hotfixes installed

Document ID: 326096

Backup Exec 12.5 for Windows Servers revision 2213 Desktop and Laptop Option Hotfix 323894 - 32 bit download

betancourth's picture

I had the same issue and i fixed it by giving full control to the everyone group for the DLO storage shared.

vickyinstru2000's picture

You can follow the procedure in the given article ""

Also you can make changes in the registry as shown in the attached image.
Hope this should solve your problem



Vikram Madhav Shinde