Hi,

check or post the log: C:\docs&setts\all users\application data\symantec\liveupdate\log.liveupdate

Regards,

Have you seen this KB-article yet?

Dries

"Error: LiveUpdate encountered one or more errors. Return code = 4" in LiveUpdate status in Symantec Endpoint Protection Manager

http://service1.symantec.com/SUPPORT/ent-security.nsf/2326c6a13572aeb788257363002b62aa/3b09d4f329acc39fc12573b400341977?OpenDocument

dear all i did everything what u people suggested but stil same problem.

FYKI, i've attached the log file please help...

return code 4 means local server not communicating to the internet server (sysmantec)

From the log, it seems that your LiveUpdate is damaged, apply these steps to uninstall and reinstall it:

Click Start > Settings > Control Panel.
Click Add or Remove Programs.
Click LiveUpdate.
Click Change/Remove.
Follow the on-screen instructions to uninstall LiveUpdate.
In Windows Explorer, delete the following folders if they are present:
C:\Documents and Settings\All Users\Application Data\Symantec\LiveUpdate
C:\Program Files\Symantec\LiveUpdate

Install LiveUpdate using LUSETUP.EXE located in the SEP installation files, in the following folder:
...\SEPM\LUSETUP.EXE

To register SEPM with LiveUpdate:
Click Start, then Run.
Type cmd, then click OK. This will bring up a command prompt.
At the command prompt type cd and the path to lucatalog.exe. By default the command would be:

cd C:\Program Files\Symantec\Symantec Endpoint Protection Manager\bin

Type lucatalog.exe -update

To register the SEP Client with LiveUpdate:
Click Start > Settings > Control Panel.
Click Add or Remove Programs.
Click Symantec Endpoint Protection.
Click Change.
Click Next, select Repair, and click Next again.
Click Install.
Click Finish.

Regards,

When you manually run live update do you get any error message.

To manually run live update Goto Start - Run - In run dialog box type Luall.exe

Check if you get any error message.

I too am getting the Return code=4 when running LiveUpdate.   LiveUpdate from command prompt fails.  I think I've tried everything I've read on these posts.  I've opened port 443 on the proxy server.   what else do I need to do?