Endpoint Protection

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  • 1.  problem with Symantec Endpoient protection virus Defination update.....

    Posted Jul 13, 2009 01:58 AM
      |   view attached
    hi,

    i've a symantec endpoient protection antivirus server with 35 client. everything is working smoothly but from tomorrow i've found that there is a problem wiht live update. it cant able to update. last successfully finished update was 09-07-09. and client database also showing same date. i've found that live update failed various time when i login into the SEP manager console.

    error is : LiveUpdate encountered one or more error. Return code=4; [site.....]....
    LiveUpdate retry failed. Will try again .
    LUALL.EXE finished running.
    Retry timestamp is over the maximum retry window, switching to regular schedule run.

    FYKI, I havent changed anything.

    i've try to update many time but same same result.

    plz help.

    Jabed

    Attachment(s)

    doc
    Log.doc   16.73 MB 1 version


  • 2.  RE: problem with Symantec Endpoient protection virus Defination update.....

    Posted Jul 13, 2009 03:19 AM
    Hi,

    check or post the log: C:\docs&setts\all users\application data\symantec\liveupdate\log.liveupdate

    Regards,



  • 3.  RE: problem with Symantec Endpoient protection virus Defination update.....

    Posted Jul 13, 2009 03:43 AM
    Have you seen this KB-article yet?


    Dries



  • 4.  RE: problem with Symantec Endpoient protection virus Defination update.....

    Posted Jul 13, 2009 03:55 AM
    "Error: LiveUpdate encountered one or more errors. Return code = 4" in LiveUpdate status in Symantec Endpoint Protection Manager

    http://service1.symantec.com/SUPPORT/ent-security.nsf/2326c6a13572aeb788257363002b62aa/3b09d4f329acc39fc12573b400341977?OpenDocument


  • 5.  RE: problem with Symantec Endpoient protection virus Defination update.....

    Posted Jul 15, 2009 12:22 AM
    dear all i did everything what u people suggested but stil same problem.

    FYKI, i've attached the log file please help...


                   


  • 6.  RE: problem with Symantec Endpoient protection virus Defination update.....

    Posted Jul 15, 2009 07:07 AM
    return code 4 means local server not communicating to the internet server (sysmantec)


  • 7.  RE: problem with Symantec Endpoient protection virus Defination update.....

    Posted Jul 15, 2009 07:35 AM
    From the log, it seems that your LiveUpdate is damaged, apply these steps to uninstall and reinstall it:

    Click Start > Settings > Control Panel.
    Click Add or Remove Programs.
    Click LiveUpdate.
    Click Change/Remove.
    Follow the on-screen instructions to uninstall LiveUpdate.
    In Windows Explorer, delete the following folders if they are present:
    C:\Documents and Settings\All Users\Application Data\Symantec\LiveUpdate
    C:\Program Files\Symantec\LiveUpdate


    Install LiveUpdate using LUSETUP.EXE located in the SEP installation files, in the following folder:
    ...\SEPM\LUSETUP.EXE

    To register SEPM with LiveUpdate:
    Click Start, then Run.
    Type cmd, then click OK. This will bring up a command prompt.
    At the command prompt type cd and the path to lucatalog.exe. By default the command would be:

    cd C:\Program Files\Symantec\Symantec Endpoint Protection Manager\bin


    Type lucatalog.exe -update


    To register the SEP Client with LiveUpdate:
    Click Start > Settings > Control Panel.
    Click Add or Remove Programs.
    Click Symantec Endpoint Protection.
    Click Change.
    Click Next, select Repair, and click Next again.
    Click Install.
    Click Finish.


    Regards,





  • 8.  RE: problem with Symantec Endpoient protection virus Defination update.....

    Posted Jul 17, 2009 02:46 AM
    When you manually run live update do you get any error message.

    To manually run live update Goto Start - Run - In run dialog box type Luall.exe

    Check if you get any error message.


  • 9.  RE: problem with Symantec Endpoient protection virus Defination update.....

    Posted Nov 04, 2009 06:25 PM
    I too am getting the Return code=4 when running LiveUpdate.   LiveUpdate from command prompt fails.  I think I've tried everything I've read on these posts.  I've opened port 443 on the proxy server.   what else do I need to do?