Problem with trial version of Backup Exec System Recovery Server 8.5
I have just set up a test installation of System Recovery on a VM in Windows Server 2008 using Hyper-V. I installed a BESR agent on a test laptop and was successfull in creating the backup and several restore points. I have the full backup and restore points on a NAS. Now I want to test recovery. I clicked on the "Recover MY Files". The error message I receive is "Recover my files is only available on the local computer. You cannot use this feature on a remote computer". Is this error caused by the trial version not being able to accomplish this task or is this feature not available with this product? Since this test did not work, I decided to try the "Recover MY Computer" option using the restore points on the NAS and the Symantec Backup Recovery CD. I booted the test laptop with the recovery cd. The Symantec Recovery Manager on the server then lost connection (which I expected) with the laptop, After booting up with the recovery cd, I then tried to reconnect to the laptop using the Symantec Recovery Manager but I never could connect. I then went back to the laptop. Thinking that maybe the network driver failed to load, I loaded a network driver using the menu screen on the recovery cd and then tried to map to the NAS. This did not work. I then sent an email to tech suppor using MY Support Plan but they informed me that since this is a trial version, no help was available except their knowledge base (useless...) and the forums. I am sure there is a way to make this work but I am out of ideas. Any help would be greatly appreciated.