Problem with unknown compliance status in for servers in Altiris 6.
I need some help trying to solve a problem with the patch management information in an old Altiris 6.0 installation. I don’t know a lot about Altiris and the person how setup up the system has left the company. It’s a large installation with many (2000+) active registered servers and clients in the system.
We are having a lot of server that don’t show up in the patch compliance reports.
It looks like they for some reason don’t get to report their compliance status – or that the notification server discarded the information.
When we look at the servers we can see that the patches in most cases are applied as they should be – but still there is no information in the reports (not even 0.00%).
There are no apparent errors in the client or server side log files – at least not that I understand.
It’s been hard to establish a pattern of why the problem occurs – as it appears spread out over new and old server, different versions of windows etc.
We can have two virtual servers that are installed two days after each other from the same automated install image – and one server shows the compliance fine – the other doesn’t.
As I’m not familiar with Altiris I’m not sure where to start troubleshooting.
For all I know there might also be multiple errors or problems with the Altiris installation.
I have tried goggling and looking at documentation – but so far it’s only confused me more.
If anybody can help in any way or point me in the right direction I would be very grateful!