Endpoint Protection

Hi all,

I am having problem to upgrade from 11.0.6 to 12.1 and would like to know whether the upgrade works or not?

1st time I did an upgrade from 11.0.6 to 12.1 and the SEPM would not update at all. Even manual update was not working.

What I did then was to put an image copy of the 11.0.6 back, I then updated to 12.1. Again same problem SEPM not updating. Since I already had the file recovery_timestamp.zip, I decided to uninstall the SEPM 12.1 and do a fresh install. After installation of SEPM 12.1, when the Management Server Configuration Wizard runs, I have chosen "Custom configuration" and "Use a recovery file". I have also added the DomainId. The problem I got then is the clients cannot connect to the SEPM, error I was getting is 'Signature verification FAILED for Index File Content.. '

I now have no choice but to bring the image copy of the 11.0.6 back. What do you recommend me to do? The problem is that our company is a large one with a lot of the business unit at different location, thus replacing sylink.xml is not feasible. Any help/ comment appreciated.

Arvind

Hello,

Here are the Best practices for upgrading to Symantec Endpoint Protection 12.1.2

http://www.symantec.com/business/support/index?page=content&id=TECH163700

Hope that helps!!

do you have the upgrade logs? did you check what was the issue.

Hi pete, Where is the upgrade logs found? Arvind

\tomcat\logs\ upgrade.log is the file name.

Hi,

Please check with below articles.

https://www-secure.symantec.com/connect/articles/sep-11x-sep-121-upgrade-process-graphical-overview

Hi, I uninstalled the 11.0.6 and did a fresh installation. When configuring it is important to choose the same IIS Web site configuration as the initial server. The encyption key must be the same. The keystore and the domain id must be same. I then upgraded to 12.1 and everything went well. Now the clients are upgrading. The upgrade took only 10 minutes.