Endpoint Protection

Any attempt to upgrade from 10.1.7.7000 to 10.1.8.8000 with Norton SystemWorks 2004 installed results in the following event log on the client:

Action 17:08:35: SetupInitialization. Dialog created
Action ended 17:08:35: SetupInitialization. Return value 1.
MSI (c) (88:9C) [17:08:35:861]: Doing action: FindRelatedProducts
Action 17:08:35: FindRelatedProducts. Searching for related applications
Action start 17:08:35: FindRelatedProducts.
FindRelatedProducts: Found application: {2085C617-589C-40F8-BE40-EDBC9E2CA2EB}
MSI (c) (88:9C) [17:08:35:876]: PROPERTY CHANGE: Adding OLDERFOUND property. Its value is '{2085C617-589C-40F8-BE40-EDBC9E2CA2EB}'.
MSI (c) (88:9C) [17:08:35:876]: PROPERTY CHANGE: Adding MIGRATE property. Its value is '{2085C617-589C-40F8-BE40-EDBC9E2CA2EB}'.
FindRelatedProducts: Found application: {2085C617-589C-40F8-BE40-EDBC9E2CA2EB}
MSI (c) (88:9C) [17:08:35:876]: PROPERTY CHANGE: Adding KEPLERPLUSFOUND property. Its value is '{2085C617-589C-40F8-BE40-EDBC9E2CA2EB}'.
FindRelatedProducts: Found application: {B9807C3D-B3DD-41b7-8321-53DDB3A3A888}
MSI (c) (88:9C) [17:08:35:876]: PROPERTY CHANGE: Adding NSW2007_2008FOUND property. Its value is '{B9807C3D-B3DD-41b7-8321-53DDB3A3A888}'.
Action ended 17:08:35: FindRelatedProducts. Return value 1.
MSI (c) (88:9C) [17:08:35:876]: Skipping action: SetInstallServerOff.93C43188_D2F5_461E_B42B_C3A2A318345C (condition is false)
MSI (c) (88:9C) [17:08:35:876]: Skipping action: SetInstallServerOn.93C43188_D2F5_461E_B42B_C3A2A318345C (condition is false)
MSI (c) (88:9C) [17:08:35:876]: Skipping action: CantInstallClientOnServer (condition is false)
MSI (c) (88:9C) [17:08:35:876]: Skipping action: DowngradeError (condition is false)
MSI (c) (88:9C) [17:08:35:876]: Skipping action: SCSError (condition is false)
MSI (c) (88:9C) [17:08:35:876]: Skipping action: SCFError (condition is false)
MSI (c) (88:9C) [17:08:35:876]: Skipping action: NAV2003Error (condition is false)
MSI (c) (88:9C) [17:08:35:876]: Skipping action: NAV2004Error (condition is false)
MSI (c) (88:9C) [17:08:35:876]: Doing action: NSW2006Error
Action 17:08:35: NSW2006Error.
Action start 17:08:35: NSW2006Error.
DEBUG: Error 2835:  The control ErrorIcon was not found on dialog SetupError
Internal Error 2835. ErrorIcon, SetupError
Norton AntiVirus Works 2006 has been detected. Please first uninstall NAV 2006 before attempting this install.
MSI (c) (88:9C) [17:08:37:017]: Product: Symantec AntiVirus -- Norton AntiVirus Works 2006 has been detected. Please first uninstall NAV 2006 before attempting this install.

Action ended 17:08:37: NSW2006Error. Return value 3.
MSI (c) (88:9C) [17:08:37:033]: Doing action: SetupCompleteError
Action 17:08:37: SetupCompleteError.
Action start 17:08:37: SetupCompleteError.
Action 17:08:37: SetupCompleteError. Dialog created
MSI (c) (88:A8) [17:08:37:095]: Note: 1: 2731 2: 0
Action ended 17:08:37: SetupCompleteError. Return value 2.
Action ended 17:08:37: INSTALL. Return value 3.
MSI (c) (88:9C) [17:08:37:814]: Destroying RemoteAPI object.
MSI (c) (88:60) [17:08:37:814]: Custom Action Manager thread ending.

NSW2006 is not installed

Only NSW2004 and ONLY the Norton Utilities.

Like I said, NSW2004 was installed years ago

Upgraded SAV 10.1.x numerous times since then and now .8.8000 is going to complain and fail to upgrade.

Hi,

Very strange that the problem now comes up with the new release. I don't exactly know where the installed softwares are check but I have a pretty good guess :) So if you would export from HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Uninstall everything about that Norton  product that is causing the problem and then try the upgrade. After installation just copy the uninstall information back to registry.

I won't take any responsibility of the outcome, as messing with registry is always risky! :D

- Jukka 

Hi Jukka,

Thank you for the resonse.

Yes, I'm very familiar with registry manipulation.

I did try removing Norton Utilities & NSW uninstall keys (exported them first to be safe)

The SAV .8.8000 installer still complained.

I used the MS Installer Cleanup utility to remove the NSW 2004 entry from the installer database.

This allows the SAV installer to upgrade with no problems.

Yet now this particular PC no longer has the ability to remove NSW without using the Norton Removal Tool

LOL!!!!

:)

As it stands, the only features of NSW we use are WinDoctor and Speed Disk.

Since updating the core SAV engine is more critical than WinDoctor and Speed Disk (since there are other registry cleanup and disk deframent tools available). I might be forced to uninstall NSW on the other PCs.

Although, we'd prefer to keep NSW if at all possible.

Thanks.