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Problem with Windows 8 and Outlook 2013

Created: 07 Oct 2013 | 4 comments

hello We've installed 10.0.3.1090, however users on Windows 8 with Outlook 2013 are not able to view the archives messages.. we get an error: the custom forms cannot be opened. Outlook will use an Outlook form instead, blabla contact your administrator.. we've been trying the Registry Key (allow any user) fix, but that did not work.. any other hints/tips??

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Rob.Wilcox's picture

@RZomerman, I moved your post to a new forum discussion.

A_J's picture

Hi RZomerman,

Could you please try clearing the cache..

Go to Outlook 2013 > Options > Advanced > Custom Forms > Manage Forms > clear cache.

It was a known defect in EV 10.0.3.1063 Outlook Addin.

This issue is Fixed in EV 10.0.4 Outlook Add-in.

A_J's picture

Note: You don't have to Update EV Server to 10.0.4 (If you don't want to do at the moment), Just uninstall the Outlook Addin 10.0.3 and Install Outlook Addin 10.0.4.

A_J's picture

Hi RZomerman,

Have you tried the workaround ??

Are you still facing issue ??