Hi Luke,

This is out of our email template
WORKITEM_LINK [[#$$workitem_number$$ - $$workitem_title$$]]
Is that the same thing you have?

Hi Luke,

The actual URL's are stored in the formats.xml file, you could try checking there

 <string id="emailviewworkitemurl">~/default.aspx?cmd=viewItem&amp;id={0}</string>
 <string id="emailviewworkitemwinuserurl">~/winuser/default.aspx?cmd=viewItem&amp;id={0}</string>
 <string id="emailviewworkitemworkerurl">~/worker/default.aspx?cmd=viewItem&amp;id={0}</string>

If they are correct, then I guess you could force it to use the worker console by chaning your macro to WORKER_LINK

Hope it helps.

Regards,
Mark.

Hi Mark,

Thank you for your post, I've checked the formats.xml file and it looks all good:

<string id="emailviewworkitemurl">~/default.aspx?cmd=viewItem&id={0}</string>

I guess I could change my link to use the WORKER_LINK macro as a workaround, but I'd still like to find out why this isn't working like it should work.

Any other ideas?

Thanks a lot,
Luke

Hi Luke,

You say the link isn’t correct, when you click on the link what is the URL it is trying to take you to?

You could try copying the emailviewworkitemurl to your custom.config file and replace the ~ with http:\\servername\aexhd (Remeber to restart IIS afterwards) just in case the servername part is not resolving correctly, you are still not specifying which console to use just ruling out another possibility.

Cheers,
Mark

Hi There,

I still have the same issue with this, anybody have an idea?

Thanks,
Luke