Endpoint Protection

bonjour;

j'ai lancé la mise à niveau des postes clients, mais quand le client se met à niveau ( à la nouvelle version), je reconnu les problèmmes suivantes :

• Les PC sont devenus instables :

• Outlook se bloque, impossible d’envoyer ou de recevoir des messages ;
• Pas d’internet ;
• Aucun accès aux partages ;
• Impossible d’éteindre le PC, il faudra appuyer sur le bouton Off.

S.V.P , est ce qu'il y a une solution

salutation;

What SEPM version are you using ? What sep feature do you have installed ?

j'ai la version de SEPM 12.1 , et les clients 11.0.6, j'ai lancé la mise à niveau depuis la console

Exact SEPM version ? What SEP feature do you have install? What sep process take high memory utilization ? Did you try to intsall fresh sep client ?

Remove Network threat protection componet and monitor the PC, do you still have same issue?

Do the clients behave as expected on 11.x?

What's the exact version of 12.1 that you're pushing out? There was some bugs in a few older versions of 12.1 that could be causing this.

My suggestion would be to get to the latest version of 12.1 (12.1.4.1) for the SEPM console and test the latest version on a few clients to see what the result is.

bonjour;

J’ai essayé d’installer le client SEP 12.1 manuellement, mais j’ai trouvé les mêmes problèmes situés au-dessus.

La version complète de Symantec est : 12.1.671.4971

Le serveur Symantec est mis à niveau sont aucun problème

SEPM 12.1.671.4971 (RTM) release on July 2011.

I suggest you can upgrade your SEP latest SEP 12.1.4 MP1 because many issue are fixed.

What SEP feature do you have installed ?Did you try to check Disabled NTP feature it's working properly or not ?

bonjour;

les caractéristiques de client SEP que j'ai installé :

- Virus, Spyware, and basic Download Protection ( Advanced Download Protection, Microsof Oullook Scanner, PoP3/SMTP Scannner)

- Proactive Threat Protection ( Sonar  Protection, Application and Device Control)

You can remove below Plugin and check.

Microsof Oullook Scanner, PoP3/SMTP Scannner

I suggest you can upgrade your SEP latest SEP 12.1.4 MP1 because many issue are fixed.

Please see same problem related thread on 12.1.671.4971 RTM version.

https://www-secure.symantec.com/connect/forums/symantec-endpoint-protection-121-blocking-emails

j'ai supprimer ces deux plugin (Microsof Oullook Scanner, PoP3/SMTP Scannner)

j'ai installer symantec et c'est le meme problème

pour la mise à niveau de Symantec Endpoint Protection 12.1, on peut pas faire ça maintenant

Yes you can try to upgrade latest version and also first you can raised support ticket.

QuickStart Guide - Create and Manage Support Cases in SymWISE

http://www.symantec.com/docs/HOWTO31132

How to update a support case and upload diagnostic files with MySupport

http://www.symantec.com/docs/TECH71023

OR

Regional Support Telephone Numbers:

United States: https://support.broadcom.comhttps://support.broadcom.com">https://support.broadcom.com"> (407-357-7600 from outside the United States)

Australia: 1300 365510 (+61 2 8220 7111 from outside Australia)

United Kingdom: +44 (0) 870 606 6000

Additional contact numbers: http://www.symantec.com/business/support/contact_techsupp_static.jsp

Stop the service of sep client and check it work or same behavior

smc -stop to stop it