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Problems After Upgrade

Created: 15 Feb 2013 • Updated: 18 Apr 2013 | 21 comments
This issue has been solved. See solution.

We just upgraded from 6.5.3.4 to 7.5.0.4, we have 1 master server, with three media servers, all HP-UX.  We have 3 HP EML tape libraries.  We will be getting appliances and utilizing dedupe soon, but for now we are running straight to tape.  Ever since we upgraded we have been having strange issues with phantom jobs in activity monitor and jobs just sitting there queued up or running, but they aren't really doing anything and have to be cancelled out.  We have also had a lot of issues with our libraries (tape drive issues, controller interface issues, etc) and we're wondering if Netbackup is falsely reporting them as issues.  Has anyone here experienced any similar post-upgrade problems?

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Dyneshia's picture

For the devices, please run through : https://www-secure.symantec.com/connect/articles/2...

For the stuck jobs please review and apply  :  http://www.symantec.com/docs/TECH43177

Marianne's picture

Please show us examples of these phantom jobs?

Screen shots of Overview and Details tab will be helpful.

None of our customer on 7.5.0.4 have reported such issues.

NBU does not interact directly with devices - it relies on the OS for device access.
NBU is merely reporting errors that are passed via the OS.

Supporting Storage Foundation and VCS on Unix and Windows as well as NetBackup on Unix and Windows
Handy NBU Links

OpsAnalyst's picture

 Here are some screenshots with the client names cleared out.  Thanks in advance!

phantoms1.jpg phantoms2.jpg phantoms3.jpg
wr's picture

Did you remove the jobs per the link above?

http://www.symantec.com/docs/TECH43177

Will Restore -- where there is a Will there is a way

OpsAnalyst's picture

Oh yeah I removed them before I posted. The problem is not removing them, but the fact that NB has to be stopped and the fact that the problem is even occurring in the first place.  It's happening on a daily basis and we have way too many jobs to be bouncing NB all the time.

jim dalton's picture

I have had  some phantom jobs, but I didnt have to restart NB to get rid, sounds like a different problem.

Mine were duplicated jobs ie the same number repeated: one had proper info in, the other was just blank.

And eventually they went away.

It seemed to be associated with the gui we were using: try an alternative if you can.

The devices issue I would plough through first to see if the 2 are related but doesnt sound like they are.

Jim

jim dalton's picture

Java gui (either directly from windows or indirectly from the master over X) or admin console.

Jim

Fabrice P.'s picture

Strange, your job on the screenshot seems finished (0) but is still in an unknown state. This is really close to the problem I have with my 7.5.0.5 upgrade.

Can you please check on the console, under the "report/problems" is you see some critical evens "socket open failed" affecting your master server ?

Authorised Symantec Customer ;)

OpsAnalyst's picture

Yes!!! Several errors saying "socket open failed" and "cannot determine connection host name".  What does that mean? Is it a bug with the upgrade to 7.5.0.4?

Fabrice P.'s picture

This is really strange and I can ony advise you to open a ticket. I never had this issue on 7.5.0.4 only after the upgrade to 7.5.0.5.

Authorised Symantec Customer ;)

Dyneshia's picture

Just been released :

 

(NEW) (ET3106719) <<Fix Downloadable>> After upgrading a master server to NetBackup 7.5.0.5 (or applying NetBackup 5200/5220 Appliances 2.5.2 to an Appliance running as a master server), the Activity Monitor reports inconsistent information on job status for some jobs. Additionally, some jobs may not display in OpsCenter.
 http://www.symantec.com/docs/TECH203521

This is the first hotfix for 7.5.0.5!  (It has also been added to the NetBackup Appliance Late Breaking News.)

Dyneshia's picture

(ET2979563) <<Fixed in 7.5.0.5>> All backups stopped running, jobs that were running appeared to be hung and child jobs were never spawned.
 http://www.symantec.com/docs/TECH200151

 

7.5 Late breaking news : URL http://www.symantec.com/docs/TECH178334

OpsAnalyst's picture

This is still happening and the guy up there says it started happening on him in 7.5.0.5 so I'm hesitant to upgrade.  Has anyone else run into this issue?

Dyneshia's picture

OpsAnalyst,

Did you resolve the customer's issue with the eeb ?

Dyneshia's picture

Please see : http://www.symantec.com/connect/pt-br/forums/big-i...

You will need to open a case with support to confrim eeb 3106719 applies.

 

Dyneshia's picture

The eeb is for 7.5.0.5 ..only

Dyneshia's picture

Just been released :

 

(NEW) (ET3106719) <<Fix Downloadable>> After upgrading a master server to NetBackup 7.5.0.5 (or applying NetBackup 5200/5220 Appliances 2.5.2 to an Appliance running as a master server), the Activity Monitor reports inconsistent information on job status for some jobs. Additionally, some jobs may not display in OpsCenter.
 http://www.symantec.com/docs/TECH203521

This is the first hotfix for 7.5.0.5!  (It has also been added to the NetBackup Appliance Late Breaking News.)

SOLUTION
inn_kam's picture

thats help ful, fix downdable

Dyneshia's picture
OpsAnalyst - dont forget to mark your solution.