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Problems booting into Windows 7 on Boot Camp using PGP-WDE on Mac

Created: 26 Feb 2013 | 9 comments

I recently bought my Macbook Pro 15' (non Retina, mid-2012) and I'm trying to install PGP WDE on MacOS 10.8.2 + Bootcamp (Windows 7 x64).

I did the following :

1) Update Mac OS to version 10.8.2.

2) Bootcamp partitioning and Windows 7 x64 installation (booting into both Mac and Win works fine).

3) Installation of Symantec Encryption Desktop 10.3.0 build 8741 on both Windows 7 (PGP Win64bit version - installation worked fine - no encryption on Win done) and MacOS. No encryption at this point. Logging (with Bootguard) into Windows and MacOS works fine.

4) Encryption of whole HDD with PGP WDE from MacOS.

5) After encryption, logging in for Mac works fine!

6) After restart/switching to boot into Bootcamp/Windows 7: BootGuard is loaded, I can enter my passphrase but no Windows partition is detected. I have only a Bypass option that doesn't do anything. Nothing to do from here, only choice is to restart my machine.

Any suggestions?

Operating Systems:

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PGP_Ben's picture

Last time I tested this, it worked, I don't recall what version of PGP I was using at the time though. I would check with the latest today which is 10.3.0 MP1 (Build 9060). 

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PGP_Ben's picture

some commands that might be useful to help us diagnose:

pgpwde --status --disk 0

pgpwde --list-users --disk 0

diskutil list

please attach the output of each of these commands

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PGP_Ben's picture

I never did get a response on this issue. Did you find a solution to your problem?

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ehumphri's picture

I have the opposite issue.

  1. updated OSX
  2. installed pgp desktop in both mac and windows
  3. encrypted the disk from the Mac side
  4. now my laptop will only boot into the windows bootcamp partition

I've even tried the "reboot into macosx" menu option in the bootcamp menu (right-click the bootcamp icon in the system tray). Everything I try results in my laptop booting into the windows partition. 

Tom Mc's picture

The following, from the 10.2.1 User's Guide may be helpful:

Using PGP Desktop with Apple Boot Camp
Apple Boot Camp is compatible with PGP Desktop ver 10.0 or later. To use PGP Desktop with Boot Camp, you must install the software and encrypt the disk in a specific order.
Before you begin, be sure you have installed Boot Camp correctly. For information on how to set up Boot Camp, refer to the Boot Camp Installation and Setup Guide (http://manuals.info.apple.com/en/boot_camp_install...) from Apple. Note that in order to use Windows XP in the Windows partition, you much configure the partition as FAT32. PGP Desktop does not support installing Linux on a partition in Boot Camp.
If you need to decrypt your disk, Symantec Corporation recommends that you do so from the Mac OS X partition.
For more information on using PGP Desktop with Apple Boot Camp, go to the Symantec Knowledgebase (http://www.symantec.com/business/support/index?pag...) and search for TECH149590 "Using Boot Camp with PGP WDE".
Note: Be sure that your disk is not encrypted (if it is, decrypt the disk before installing Boot Camp) and then uninstall PGP Desktop.
To use Apple Boot Camp in a standalone environment
1
Install Apple Boot Camp.
2
Install PGP Desktop on the Mac OS X partition and complete installation with the setup assistant.
3
Boot into the Windows partition and install PGP Desktop on the Windows. Do not run the setup assistant on the Windows partition.

4 Boot into the Mac OS X partition and encrypt your disk. At this point, if you pause the encryption process while running Mac OS X, you can boot into the Windows partition but you must resume encryption while running Mac OS X.
To use Apple Boot Camp in a PGP Universal Server-managed environment
1 Install Apple Boot Camp.
2 Boot into the Windows partition and install PGP Desktop on the Windows. Do not run the setup assistant on the Windows partition.
3 Install PGP Desktop on the Mac OS X partition and complete enrollment with the setup assistant.
4 While still booted into the Mac OS X partition, begin to encrypt your disk. At this point, if you pause the encryption process while running Mac OS X, you can boot into the Windows partition but you must resume encryption while running Mac OS X.

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ehumphri's picture

actually, things are actually working. I didn't realize the disk selecter was before Bootguard, and not after. If you hold the option key before the the prompt, you'll be allowed to pick the disk.

PGP_Ben's picture

@ehumphri that's great news. I don't think we ever heard back from Valen_Tung who originally reported this problem. But this scenario was just recently tested by support on OS X 10.8.3 with Windows 7 64-bit edition and using Symantec Encryption Desktop 10.3.0 MP1 on both the Windows and Mac OS X side.

This thread will be closed after a period of inactivity so if Valen_Tung does not reply then this thread will eventually close itself out.

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PGP_Ben's picture

Was this issue resolved for @Valen_Tung?

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Will V's picture

Trying to help a co-working with much the same issues described here.  Excerpt from email...

I can reboot all I want to Mac OS X but the first time I try to boot into Bootcamp, it takes me to a screen saying that the hard drive is locked or no passkey was found.  Well that’s wrong because I used the passkey when getting into MacOS.  But I am now stuck there.  Trying to reboot and hold down option to get a boot menu shows me MacOS but if I select that I just get a gray screen forever.  If I get an unlock key (WDRT), I can get into Windows but selecting “Reboot to MacOS” from the bootcamp menu or using the bootcamp control panel to set MacOS as the boot option leads me back to gray screen forever. 

He reports that he has gone through the process of installing-encrypting-decrypting-uninstalling several times with no change in the outcome.

The Windows partition is Win7 Enterprise.

Any ideas?

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