Endpoint Protection

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  • 1.  Problems with Endpoint Protection.

    Posted Nov 29, 2014 06:42 AM

    Hi everyone,

    I have been using Endpoint protection for years but from a few weeks ago the antivirus change my start web page for this one

    https://www.symantec.com/es/mx/ everytime I turn on my computer.

     

    What is happening?

     

    Thank you for the help and sorry for the english



  • 2.  RE: Problems with Endpoint Protection.

    Posted Nov 29, 2014 06:50 AM

    It's not a problem.IE browser open symantec product releated home page.

    You can clear your hope page site

    To change your home page

    1. Open Internet Explorer.

    2. Go to the webpage you want to set as your home page.

    3. Click the Tools button, and then click Internet options.

    4. Under the General tab, do one of the following:

      • To set the page you're on as your home page, click Use current.

      • To set a blank home page, click Use blank.

      • To reset the home page to its default, click Use default.

    5. Click OK.



  • 3.  RE: Problems with Endpoint Protection.

    Posted Nov 29, 2014 08:04 AM

    This is a feature of SEP. This happened because SEP found that a threat was trying to hijack your browser homepage so SEP changed your homepage to let you know. This can option can be found in the AV policy under the MIscellaneous tabe, please see here:

    About Symantec Endpoint Protection's Internet Browser Protection

    Now, please run a full scan with SEP and also run a threat analysis scan using the symhelp tool.

    How to run the Threat Analysis Scan in Symantec Help (SymHelp)

    If neither of these work then run the norton power eraser found here:

    https://security.symantec.com/nbrt/npe.aspx?

    As a last resort, you can run a tool called AdwCleaner which also does a nice job of removing hijacking threats.

    Let me know if you have any further questions.

    Brian