Video Screencast Help

Problems Expanding Backup Exec Reports In IE 11

Created: 26 Nov 2013 | 7 comments

Hi there

 

Anyone know how to enable the possibility to expand Backup Exec Reports in IE 11 ? Works fine in 10, but not in 11.

I've tried from backup Exec 11d to 2010 R3, same problem.

Ideas ?

 

Kind Regards

Kim

Operating Systems:

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CraigV's picture

Hi,

 

Probably an incompatibility issue.

Have you tried to save the report and use the compatibility mode in IE to open it in a different version?

Otherwise use another browser, or downgrade your version of IE...

Thanks!

Alternative ways to access Backup Exec Technical Support:

https://www-secure.symantec.com/connect/blogs/alte...

Kim Mortensen - IT Forum's picture

Not workinging Chrome or Firefox.

How can i choose that IE 11 should open attached HTM file in compatibility mode ? Tried to add *.htm, but makes no diference.

 

Kind Regards

Kim

 

CraigV's picture

...save the file as *.htm and then open it. Once done, press F12 which brings up a dialogue box. Press the Browser Mode: and choose a lower version.

If this doesn't work, see if you can print to a PDF printer.

But you are most likely using an incompatible version...

Thanks!

Alternative ways to access Backup Exec Technical Support:

https://www-secure.symantec.com/connect/blogs/alte...

Steve Czatt's picture

Has there been a resolution to this problem?  Craig, an incompatible version of WHAT?

 

I'm running windows 8.1 and IE 11, but it doesn't work with Firefox either. So is this an OS problem? is Windows 8.1 not supported? That should be corrected SOON!!!  I'm not going back to Windows 7, that's not an option...

 

Thanks for any help.

Colin Weaver's picture

I have received internal confirmation that our Dev teams have checked reports with Backup Exec 2010 R3 and Backup Exec 2012 on Windows 2008 R2 SP1 with IE 11.0 installed and all is working as expected as such anyone having problems with IE 11 and reports (or job logs) should log formal support cases for us to look into it further.

Steve Czatt's picture

OK, so I opened a support case for this issue.  The FIRST thing the tech asked me to do was move the html file to another machine to see if it would open normally outside of ie 11 and windows 8.1.  Of course it opend fine and the buttons all worked.  I was then told that the html file is fine AND that Backkup Exec is working as expected.  I was also told that this would be MY problem to figure out since it is MY ie 11 that is having the issues.  The tech further told me that I would have to "play" with the ie 11 setting to see what is keeping it from displaying correctly.

So, to summarize, Symantec has stated that the issues is NOT with the code that is being generated from the product, but with MY ie 11 install and MY windows 8.1, and that it is MY problem to resolve.

So much for tech support being helpful.

Has anyone found the settings in ie 11 that are causing this issue since tech support doesn't want to do their job?

 

 

sandy_sym's picture

I had the same issue -

Windows 8.1 & IE 11

Open the Backup Report File in IE

Hit F12 key or Select Developer Mode from Setting Menu

Change the Document mode from Edge Default to 8 ( Refer attachment for Snapshot)

And Voila...it works..

 

IE11Settings.png