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Problems with full VSS backup in BESR 2010

Created: 18 Mar 2013 | 5 comments

Hi, 

Hoping I can get some assistance. Windows 2008 server running MS Exchange 2010 backups are configured to create independent recovery point 

in the log file each morning is the following 

Info 67B70171: VSS Writer ASR Writer failed.Check the application event log for writer specific error.
Details: 
Source: Backup Exec System Recovery
 
The event log then produces 
Log Name:      Application
Source:        VSS
Date:          17/03/2013 18:00:52
Event ID:      8193
Task Category: None
Level:         Error
Keywords:      Classic
User:          N/A
Computer:      NYBCPSVR.intra.nybcp.org
Description:
Volume Shadow Copy Service error: Unexpected error calling routine IVssAsrWriterBackup::GetAsrMetadata.  hr = 0x80042411, A critical volume selected for backup exists on a disk which cannot be backed up by ASR.
 
Operation:
   PrepareForBackup event
 
Context:
   Execution Context: ASR Writer
   Execution Context: Writer
   Writer Class Id: {be000cbe-11fe-4426-9c58-531aa6355fc4}
   Writer Name: ASR Writer
   Writer Instance ID: {d6bba47c-ad29-4ea9-83fb-7f14d94133f0}
 
Error-specific details:
   ASR Writer: A critical volume selected for backup exists on a disk which cannot be backed up by ASR. (0x80042411)
Event Xml:
<Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">
  <System>
    <Provider Name="VSS" />
    <EventID Qualifiers="0">8193</EventID>
    <Level>2</Level>
    <Task>0</Task>
    <Keywords>0x80000000000000</Keywords>
    <TimeCreated SystemTime="2013-03-17T18:00:52.000000000Z" />
    <EventRecordID>187999</EventRecordID>
    <Channel>Application</Channel>
    <Computer>NYBCPSVR.intra.nybcp.org</Computer>
    <Security />
  </System>
  <EventData>
    <Data>IVssAsrWriterBackup::GetAsrMetadata</Data>
    <Data>0x80042411, A critical volume selected for backup exists on a disk which cannot be backed up by ASR.
</Data>
    <Data>
 
Operation:
   PrepareForBackup event
 
Context:
   Execution Context: ASR Writer
   Execution Context: Writer
   Writer Class Id: {be000cbe-11fe-4426-9c58-531aa6355fc4}
   Writer Name: ASR Writer
   Writer Instance ID: {d6bba47c-ad29-4ea9-83fb-7f14d94133f0}
 
Error-specific details:
   ASR Writer: A critical volume selected for backup exists on a disk which cannot be backed up by ASR. (0x80042411)</Data>
    <Binary>2D20436F64653A20575254415352574330303030303439312D2043616C6C3A20575254415352574330303030303336362D205049443A202030303030393932302D205449443A202030303031333638342D20434D443A2020433A5C57696E646F77735C73797374656D33325C76737376632E6578652020202D20557365723A204E616D653A204E5420415554484F524954595C53595354454D2C205349443A532D312D352D313820</Binary>
  </EventData>
</Event>
 
The backup however shows as complete 
 
 
vssadmin list writers shows no writers in the error state 
 
Using windows backup there are no issues.
 
 
Does anyone have any thoughts ?
 
Thanks in advance, 
 
Al
 
Operating Systems:

Comments 5 CommentsJump to latest comment

Markus Koestler's picture

Can you open a support case for that ?

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AliCarr's picture

I was hoping to get some guidance before going down the route of handing over the companies cash to open a case :( 

Markus Koestler's picture

Sorry I have no Exchange, but maybe you can give a reboot a try ? It helped with other VSS errors in our environment.

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Mahesh.Nayak's picture

Is it SSr 2011 / SSR 2013?

try recommendations on : http://www.symantec.com/docs/TECH200584

After a successfully reported Symantec System Recovery (SSR) 2013 backup the Windows Event message below occurs and the Exchange transaction logs were not purged / truncated. 

refer  : http://www.symantec.com/docs/TECH202093

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Markus Koestler's picture

Any progress here ?

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