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Problems getting manually entered tapes to label, on NBU 7.6.0.1

Created: 28 Apr 2014 • Updated: 28 Apr 2014 | 8 comments
This issue has been solved. See solution.

I have a single LTO5 tape drive that I am using for a new NBU 7.6.0.1 server (serving as the media and master server), but am having some issues getting the system to label the LTO media that I've manually entered by hand into NBU.

1. Under Media and Device Management -> Media, I select the Media ID of the tape I want to label, right click it and select "Label...".  NBU promptes me that the process is underway and that I can check the progress in the Activity Monitor.

2. I then insert the appropriate tape into the LTO drive and go to Activity Monitor, and the Job hangs at "Active" with "A pending action is associate with the resource request" and the following message in Details:

4/28/2014 8:14:07 AM - begin Label
4/28/2014 8:14:07 AM - started process bplabel (80)
4/28/2014 8:14:07 AM - requesting resource NetBackup:140AAU
4/28/2014 8:14:07 AM - awaiting resource NetBackup:140AAU A pending request has been generated for this resource request.
     Operator action may be required. Pending Action: No action.,
     Media ID: 140AAU, Barcode: --------, Density: hcart2, Access Mode: Write,
     Action Drive Name: N/A, Action Media Server: nbu1-sj1.quantumscape.com, Robot Number: N/A, Robot Type: NONE,
     Volume Group: ---, Action Acs: N/A, Action Lsm: N/A
    
4/28/2014 8:14:15 AM - awaiting resource NetBackup:140AAU A pending request has been generated for this resource request.
     Operator action may be required. Pending Action: No action.,
     Media ID: 140AAU, Barcode: --------, Density: hcart2, Access Mode: Write,
     Action Drive Name: N/A, Action Media Server: nbu1-sj1.quantumscape.com, Robot Number: N/A, Robot Type: NONE,
     Volume Group: ---, Action Acs: N/A, Action Lsm: N/A

 

Any idea what is happening that I can't label this media properly?

Operating Systems:

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sri vani's picture

  To use a stand-alone tape drive to run the bplabel job,  we must specify the drive_name or device_number with "-u" parameter.  The drive_name or device_number can be found with "tpconfig -d" command.

ref link: http://www.symantec.com/business/support/index?pag...

SOLUTION
quantum-it's picture

I am running NBU on a Windows 2012 host.   How do I do what you're describing through the UI on Windows, to add the -u parameter?
 

mph999's picture

I'm wondering if NBU isn't aware the tape is in the drive.

vmoprcmd should show the pending action.

This command should then allow the drive to be assigned.

vmoprcmd -assign drive_index mount_request_id [-h device_host]

 

In the GUI, one of the screens should show the pending requst, devices > drives I think.  YOu can grab the pending reuest and drag/ drop it onto the drive (to tell NBU the tape is available) but command line is easier.

 

Regards,  Martin
 
Setting Logs in NetBackup:
http://www.symantec.com/docs/TECH75805
 
quantum-it's picture

None of these commands are being recognized at the command line when I try to enter them.  What is the actual PATH that these comamnd utilities are located under?   <admin_dir_path> doesn't help.  What is the ACTUAL PATH?

mph999's picture

Try <install>\veritas\volmgr\bin

It is a good idea to add the NBU binary dirs into the system PATH variable.

<install>\veritas\volmgr\bin

<install>\veritas\netbackup\bin

<install>\veritas\netbackup\bin\admincmd

 

Regards,  Martin
 
Setting Logs in NetBackup:
http://www.symantec.com/docs/TECH75805
 
quantum-it's picture

So just so I'm understanding this thread properly, even in NBU 7.6.0.1, in order to manually label tapes on a single-feed LTO drive I have to perform the task for each tape manually from the command line, because the feature to do this through the GUI actually DOESN'T work?

Marianne's picture

I have only been able to label tapes in the GUI when tape drives were in in a robot.

As per advice in your other post, use bplabel from cmd.

Honestly - NBU is better suited to be used with a tape library with a barcode reader.
You have an Enterprise product. Use Enterprise devices with it.

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