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Problems to install netbackup client 7.1 on Suse 2.6.27.19-5-default

Created: 19 Nov 2012 • Updated: 21 Nov 2012 | 8 comments
This issue has been solved. See solution.
Good morning,
 
I have many problems installing the netbackup client on a Suse machine version 2.6.27.19-5-default
 
I try to update a NetBackup 6.5.6 to 7.1 and fails
 
 
Installing PBX ...
Please wait while installation is in progress ...
Installation completed successfully
Installation log located here: / var/tmp/installpbx-12813-111912174403.log
 
The pbx_exchange daemon is not currently running. It
NetBackup must be started before installation can be continued.
Aborting ...
 
A failure was detected running Alejandro1 SLES-SP1-ORA / tmp/install_trace.12670
 
Try clean install and gives the same error.
 
 
************************************************** **********************************************
 
PBX not run. PBX reinstated and will not start or tells me it is already installed.
 
************************************************** **********************************************
 rpm-U - nodeps - nopostun - nopreun / var/tmp/VRTSpbx_12813/VRTSpbx-1.5.0.6-6.SLES_x86_64.rpm
 
 
insserv: Script certmaster is broken: incomplete LSB comment.
insserv: missing `Required-Stop: 'entry: please add even if empty.
insserv: Script certmaster is broken: incomplete LSB comment.
insserv: missing `Required-Stop: 'entry: please add even if empty.
insserv: Script certmaster is broken: incomplete LSB comment.
insserv: missing `Required-Stop: 'entry: please add even if empty.
insserv: Script certmaster is broken: incomplete LSB comment.
insserv: missing `Required-Stop: 'entry: please add even if empty.
insserv: Script certmaster is broken: incomplete LSB comment.
insserv: missing `Required-Stop: 'entry: please add even if empty.
insserv: Script certmaster is broken: incomplete LSB comment.
insserv: missing `Required-Stop: 'entry: please add even if empty.
insserv: script nbclient.11-19-12.14: 08:12: nbclient service already provided!
insserv: script nbclient.11-16-12.13: 54:42: nbclient service already provided!
insserv: Script certmaster is broken: incomplete LSB comment.
insserv: missing `Required-Stop: 'entry: please add even if empty.
 
INSTALL PBX manualy... error.
 
SLES-SP1-ORA:/nbusoft/NetBackup_7.1_CLIENTS/NBClients/anb/Clients/usr/openv/netbackup/client/Linux/SuSE2.6.16 # rpm -Uvh VRTSpbx-1.5.0.6-6.SLES_x86_64.rpm
error: open of VRTSpbx-1.5.0.6-6.SLES_x86_64.rpm failed: No such file or directory
SLES-SP1-ORA:/nbusoft/NetBackup_7.1_CLIENTS/NBClients/anb/Clients/usr/openv/netbackup/client/Linux/SuSE2.6.16 # rpm -ivh VRTSpbx-1.5.0.6-6.SLES_x86_64.rpm
error: open of VRTSpbx-1.5.0.6-6.SLES_x86_64.rpm failed: No such file or directory
 
thanks

Comments 8 CommentsJump to latest comment

RamNagalla's picture

hi,

are you tyring to push the client birnaries form  master server , or doing the direct install on client?

Ramamola's picture

The problem is that the PBX does not start, install correctly but will not start.

Yasuhisa Ishikawa's picture

Please try again afer you complete following tasks

  • Uninstall current NetBackup packages if exist.
  • Uninstall curent VRTSpbx package if exist.
  • remove nbclient script and its links from /etc/rc.d
  • remove vxpbx_exchanged script and its links from /etc/rc.d

If failed again, please post output of following commands.

  • uname -a
  • cat /etc/SuSE-release
  • rpm -qa | grep VRTS
  • rpm -qa | grep SYMC
  • find /etc -ls
  • chkconfig --list
  • insserv /etc/init.d/vxpbx_exchanged
  • insserv /etc/init.d/netbackup

Authorized Symantec Consultant(ASC) Data Protection in Tokyo, Japan

Ramamola's picture

find /etc -ls -- IS VERY LONG...

 
/opt/VRTSpbx/bin # uname -a
Linux SLES-SP1-ORA 2.6.27.19-5-default #1 SMP 2009-02-28 04:40:21 +0100 x86_64 x86_64 x86_64 GNU/Linux
SLES-SP1-ORA:/opt/VRTSpbx/bin # cat /etc/SuSE-release
SUSE Linux Enterprise Server 11 (x86_64)
VERSION = 11
PATCHLEVEL = 0
SLES-SP1-ORA:/opt/VRTSpbx/bin # rpm -qa | grep VRTS
VRTSpbx-1.5.0.6-6
SLES-SP1-ORA:/opt/VRTSpbx/bin # rpm -qa | grep SYMC
 
 
/opt/VRTSpbx/bin # chkconfig --list
SuSEfirewall2_init        0:off  1:off  2:off  3:off  4:off  5:off  6:off
SuSEfirewall2_setup       0:off  1:off  2:off  3:off  4:off  5:off  6:off
aaeventd                  0:off  1:off  2:off  3:off  4:off  5:off  6:off
acpid                     0:off  1:off  2:on   3:on   4:off  5:on   6:off
alsasound                 0:off  1:off  2:on   3:on   4:off  5:on   6:off
atd                       0:off  1:off  2:off  3:off  4:off  5:off  6:off
auditd                    0:off  1:off  2:off  3:on   4:off  5:on   6:off
autofs                    0:off  1:off  2:off  3:off  4:off  5:off  6:off
autoyast                  0:off  1:off  2:off  3:off  4:off  5:off  6:off
certmaster                0:off  1:off  2:off  3:on   4:on   5:on   6:off
cron                      0:off  1:off  2:on   3:on   4:off  5:on   6:off
dbus                      0:off  1:off  2:on   3:on   4:off  5:on   6:off
earlysyslog               0:off  1:off  2:on   3:on   4:off  5:on   6:off
fbset                     0:off  1:on   2:on   3:on   4:off  5:on   6:off
funcd                     0:off  1:off  2:off  3:on   4:on   5:on   6:off
gpm                       0:off  1:off  2:off  3:off  4:off  5:off  6:off
haldaemon                 0:off  1:off  2:on   3:on   4:off  5:on   6:off
ipmi                      0:off  1:off  2:off  3:off  4:off  5:off  6:off
irq_balancer              0:off  1:on   2:on   3:on   4:off  5:on   6:off
ivman                     0:off  1:off  2:off  3:off  4:off  5:off  6:off
jexec                     0:off  1:on   2:on   3:on   4:on   5:on   6:off
joystick                  0:off  1:off  2:off  3:off  4:off  5:off  6:off
kbd                       0:off  1:on   2:on   3:on   4:off  5:on   6:off  S:on
kexec                     0:off  1:off  2:off  3:off  4:off  5:off  6:off
lighttpd                  0:off  1:off  2:off  3:on   4:off  5:on   6:off
mdadmd                    0:off  1:off  2:off  3:off  4:off  5:off  6:off
microcode.ctl             0:off  1:on   2:on   3:on   4:off  5:on   6:off  S:on
multipathd                0:off  1:off  2:off  3:off  4:off  5:off  6:off
nbclient                  0:off  1:off  2:on   3:on   4:off  5:on   6:off
nbclient.11-16-12.13:54:42  0:off  1:off  2:off  3:off  4:off  5:off  6:off
nbclient.11-19-12.14:08:12  0:off  1:off  2:off  3:off  4:off  5:off  6:off
network                   0:off  1:off  2:on   3:on   4:off  5:on   6:off
network-remotefs          0:off  1:off  2:on   3:on   4:off  5:on   6:off
nfs                       0:off  1:off  2:off  3:on   4:off  5:on   6:off
nmb                       0:off  1:off  2:off  3:off  4:off  5:off  6:off
nrpe                      0:off  1:off  2:on   3:on   4:off  5:on   6:off
nscd                      0:off  1:off  2:off  3:on   4:off  5:on   6:off
ntp                       0:off  1:off  2:off  3:on   4:off  5:on   6:off
openct                    0:off  1:off  2:off  3:off  4:off  5:off  6:off
openwsmand                0:off  1:off  2:off  3:off  4:off  5:off  6:off
pcscd                     0:off  1:off  2:off  3:off  4:off  5:off  6:off
pm-profiler               0:off  1:off  2:off  3:off  4:off  5:off  6:off
postfix                   0:off  1:off  2:off  3:on   4:off  5:on   6:off
powerd                    0:off  1:off  2:off  3:off  4:off  5:off  6:off
random                    0:off  1:off  2:on   3:on   4:off  5:on   6:off
raw                       0:off  1:off  2:off  3:off  4:off  5:off  6:off
rpasswdd                  0:off  1:off  2:off  3:off  4:off  5:off  6:off
rpcbind                   0:off  1:off  2:off  3:on   4:off  5:on   6:off
rpmconfigcheck            0:off  1:off  2:off  3:off  4:off  5:off  6:off
rsyncd                    0:off  1:off  2:off  3:off  4:off  5:off  6:off
saslauthd                 0:off  1:off  2:off  3:off  4:off  5:off  6:off
setserial                 0:off  1:off  2:off  3:off  4:off  5:off  6:off
sfcb                      0:off  1:off  2:off  3:off  4:off  5:off  6:off
skeleton.compat           0:off  1:off  2:off  3:off  4:off  5:off  6:off
slpd                      0:off  1:off  2:off  3:off  4:off  5:off  6:off
smartd                    0:off  1:off  2:off  3:off  4:off  5:off  6:off
smb                       0:off  1:off  2:off  3:off  4:off  5:off  6:off
smbfs                     0:off  1:off  2:off  3:on   4:off  5:on   6:off
smolt                     0:off  1:off  2:off  3:off  4:off  5:off  6:off
splash                    0:off  1:on   2:on   3:on   4:off  5:on   6:off  S:on
splash_early              0:off  1:off  2:on   3:on   4:off  5:on   6:off
sshd                      0:off  1:off  2:off  3:on   4:off  5:on   6:off
svnserve                  0:off  1:off  2:off  3:off  4:off  5:off  6:off
syslog                    0:off  1:off  2:on   3:on   4:off  5:on   6:off
uuidd                     0:off  1:off  2:off  3:off  4:off  5:off  6:off
vmware-tools              0:off  1:off  2:on   3:on   4:off  5:on   6:off
vxpbx_exchanged           0:off  1:off  2:on   3:on   4:on   5:on   6:off
xdm                       0:off  1:off  2:off  3:off  4:off  5:off  6:off
xfs                       0:off  1:off  2:off  3:off  4:off  5:off  6:off
xinetd                    0:off  1:off  2:off  3:off  4:off  5:off  6:off
ypbind                    0:off  1:off  2:off  3:off  4:off  5:off  6:off
xinetd based services:
        bpcd:               on
        bpjava-msvc:        on
        chargen:            off
        chargen-udp:        off
        daytime:            off
        daytime-udp:        off
        discard:            off
        discard-udp:        off
        echo:               off
        echo-udp:           off
        netstat:            off
        rsync:              off
        sane-port:          off
        servers:            off
        services:           off
        svnserve:           off
        swat:               off
        systat:             off
        time:               off
        time-udp:           off
        vnc:                off
        vnetd:              on
        vopied:             on
 
 
 
 
/opt/VRTSpbx/bin # insserv /etc/init.d/vxpbx_exchanged
insserv: Script certmaster is broken: incomplete LSB comment.
insserv: missing `Required-Stop:'  entry: please add even if empty.
insserv: Script certmaster is broken: incomplete LSB comment.
insserv: missing `Required-Stop:'  entry: please add even if empty.
insserv: Script certmaster is broken: incomplete LSB comment.
insserv: missing `Required-Stop:'  entry: please add even if empty.
insserv: Script certmaster is broken: incomplete LSB comment.
insserv: missing `Required-Stop:'  entry: please add even if empty.
insserv: Script certmaster is broken: incomplete LSB comment.
insserv: missing `Required-Stop:'  entry: please add even if empty.
insserv: Script certmaster is broken: incomplete LSB comment.
insserv: missing `Required-Stop:'  entry: please add even if empty.
insserv: script nbclient.11-19-12.14:08:12: service nbclient already provided!
insserv: script nbclient.11-16-12.13:54:42: service nbclient already provided!
insserv: Script certmaster is broken: incomplete LSB comment.
insserv: missing `Required-Stop:'  entry: please add even if empty.
 
 
/opt/VRTSpbx/bin # insserv /etc/init.d/netbackup
insserv: /etc/init.d/netbackup: No such file or directory
 
Ramamola's picture

Maybe the problem is that the machine does not ping itself and therefore does not raise PBX?

lo        Link encap:Local Loopback

          LOOPBACK  MTU:16436  Metric:1
          RX packets:0 errors:0 dropped:0 overruns:0 frame:0
          TX packets:0 errors:0 dropped:0 overruns:0 carrier:0
          collisions:0 txqueuelen:0
          RX bytes:0 (0.0 b)  TX bytes:0 (0.0 b)
Stuart Green's picture

xinetd is off...should be enabled

# chkconfig xinetd on

Tip: Get overview/document your NBU environment. Run 'nbsu' and review the output.

• If this provides help, please vote or mark appropriate solution.

Yasuhisa Ishikawa's picture

PBX service requires loopback interface. When I downed lo and tried to update,  I got same issue.
After upping lo, I could upgrade successfully.

Authorized Symantec Consultant(ASC) Data Protection in Tokyo, Japan

SOLUTION